Customer Service Advisor - Removals | Scotland Jobs | Customer Services Recruitment | Jobs in Airfreight, Seafreight, Forwarding / Forwarder - Airfreight jobs, Roadfreight, Freight Forwarder, Shipping & Logistics from First Choice

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01784 421441
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01708 607799
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Customer Service Advisor - Removals

Ref:
E06165
Location:
Sector:
Job Type:
Managing Office:
Essex
Salary Type:
Annual
Salary:
£14000 - £15000

Full Details

Removals organisation just outside of Glasgow are looking for customer service advisors to respond to potential customers enquiries and guide them through our customer experience journey, ensuring full understanding of their needs and wants and matching this to our service offering.


Responsibilities:
· Answering incoming enquiries from all channels commercially reviewing them and action appropriately.
· All enquiries/quotations to be recorded on company system.
· Identification of customer buying criteria.
· Collating factors such as move date, insurance value, competition and
customer confidence in brand etc.
· Insurance sales and uplifts.
· Introduce affiliate revenue streams.
· Ensure customer information is communicated to Sales team.
· Follow up all enquiries to conclusion and maintain records

Experience:
Strong customer service experience
Negotiation and communiation skills


  
 

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