This vacancy is office based but due to this being in a manufacturing company you will be on the factory floor on occasions. Based in Hayes area and will involve Production Controlling, Admin & Customer Service.
Order intake, order review & order & invoice input
Customer based on the phone but mainly by email
General Admin work
Interface with the factory floor giving instructions and sorting queries
Accounts and invoicing
Candidate will need to be strong and committed to work
Attention to detail
Numeracy has to be good
Literacy needs to be excellent
Priority Plan is a must
This will be a Monday - Friday Vacancy with NO weekends, Salary is 18-24k depending on experience.
* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.
New opportunity has become available within a well-established medium sized Freight Forwarder based in Colnbrook
This is a Customer Service position therefore the successful candidate must be able to communicate well both verbally and written
You will be required to use an in-house IT system and have experience with Microsoft Excel, Word and Outlook.
Duties will include but not limited to :
Receiving orders via email and phone
Processing and distribution of orders
Stock control, ordering and managing stock levels
Manning the customer service telephone
Communicating with customers on products and orders
Communicating with business managers on various issues such as orders, stock, customer requirements, product information etc
Invoicing of shipments
Back office functions such as completing tenders, completion of customer forms etc
Working with the country manager to ensure sufficient support is provided for the business managers
Due to poor public transport serving this location; candidate must possess their own transport and full UK driving licence.
Hours are: Monday - Friday 09:00-17:30
Salary is between GBP20,000 - GBP23,000 depending on experience
Please send your C.V direct to firstname.lastname@example.org
*We can only accept applications from candidates with the required experience for this role, if you dont hear from us your application has been unsuccessful
Our Client an international freight Forwarder looking to recruit. To manage booking's start to finish, to control import accounts on a start to finish basis, and develop excellent customer relationships through the delivery of a consistent and high quality service.
To control import accounts on a start to finish basis, and develop excellent customer relationships through the delivery of a consistent and high quality service.
Manages all bookings from start to finish for allocated customers
Develops relationship with allocated customers
Issues booking instructions to origin offices
Processes Import and Export bookings
Accepts all orders (from customer or overseas office) and assumes full responsibility for their Successful completion, including origin management, customs clearance and delivery.
Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
Processes UK Customs Clearance
Manages any other site involved in a shipment
Develops processes and tools to support customer interface and communications
Takes and handles customer inquiries
Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function
Ensures correct charges are highlighted / passed for billing
Has full responsibility for correct P/L per file handled.
Strong background in Ocean Freight Forwarding
Good Administrative and MS Excel skills
A get the job done attitude
Thoroughly embedded knowledge of start to finish Ocean Freight process, including Rating, Cross Trade and some knowledge of Air.
Results driven and good attention to detail
Good written and spoken English
Good interpersonal skills
Ability to build relationships with customers
Able to prioritise, perform under pressure and work using own initiative.
Working within the customers premises providing an extremely High Level of service.
Chasing order acknowledgments
Chasing late deliveries - contacting suppliers
Chasing urgent/important deliveries
Liaising with buyers/RTP, vessels and superintendents closely
Compiling KPIs/reports on vendor performance for both internal & customer reference
Be a strong team player, taking on accountability for all tasks within this role.
Keep on top of the daily needs of the customer to ensure we meet their expectations.
Be willing, able and have a can-do attitude.
Keep a clean and well-presented working environment.
Identify service and escalate to Team Leader/Manager for consideration/implementation.
Support /Manager with ongoing process improvements using First Choice methodology.
High level of accuracy and attention to detail
Good communication skills, written and oral
Excel/Word (must have a high level of competence)
High level of computer skills/speed due to several computer systems/programs
Must be able to self-manage, Time, Systems and processes.
Must have previous Shipping or Logistics background.
Logistics Customer Service Representative Process: Ensure purchase items arrive into the warehouse or at port on time. This is achieved by tracking orders placed by the business. Working with suppliers to ensure delivery. Inform the business of any delays and work together to explore ways to make sure the items arrive on time.
Key Activities: Chasing order acknowledgments Chasing outstanding quotes processed in Shipserv Chasing late deliveries - contacting suppliers Chasing urgent/important deliveries Liaising with buyers/RTP, vessels and superintendents closely Compiling KPIs/reports on vendor performance for both internal & customer reference Be a strong team player, taking on accountability for all tasks within this role. Identify service and escalate to Team Leader/Manager for consideration/implementation. Attitude Be a strong team player, taking on accountability for all tasks within this role. Be willing, able and have a can-do attitude. Keep a clean and well presented working environment. Be proactive is spotting ways to improve our process. Key Skills: High level of accuracy and attention to detail Good communication skills, written and oral Experience of Excel/Word/Email Quick to learn new business-specific software systems Must be able to self-manage Must have good reference checks.
Direct Contact with Customers via Telephone / email
Working on Santis internal booking system
Booking shipments onto system
Being able to work to deadlines
Being able to manage workload independently when required
Working in a team of 5 / 6
Being able to work under pressure
Processing shipments for shipping
Key Success Indicators: Customer satisfaction as indicated by KPIs, Customer Satisfaction Survey (CSS) & other feedback mechanisms Your ability to meet deadlines Your ability to develop new, more efficient working practices The timeliness and accuracy of sales invoicing for your client(s) and timely passing of supplier invoices. The outcome of quality audits Your ability to reach other goals set by the Customer Services Manager together with the Customer Service Client Lead. Key skills for the role: Technical skills: Microsoft applications: Word, Excel, Outlook Internal business systems (e.g. FACT) Ability to update and view data within our client tracking and control systems (to include but not limited to: MODS, LOG*IT, M-Power, Track*it, FACT, DMS, ILSE) Soft skills: A good telephone manner Strong Customer Service mind set and approach Learning description of the role: 1) Develop a strong understanding of Customer Service Delivery in the arena of International Supply Chain Management 2) Develop strong MS Office skills - Word, Excel and Outlook. 3) Develop and in depth knowledge of systems used on the management of International Supply Chains 4) Develop a strong understanding on financial processes relating to the provision of services by 3rd party suppliers and the invoicing of our customers and how this impacts revenue and gross profit 5) Develop a good understanding of Global transport
HM Revenue & Customs knowledge to include classification, reclaims, websites
Descartes customs systems
Ireland Customs IFMS System
Outlook and APM Web Mail
Microsoft applications: Word, Excel, Access
Quality Education System
Ability to Update and View data within Damco and ML Systems to include but not Limited to: MODS, Damco Reporting, Kewill, FACT, GCSS
ICDL (International Computer Driving Licence) / Maersk Security etc
LSS Customs modules
Import Coordinator Customer Service
1 year Maternity cover possible perm
Import Manager International Division
Overview on the purpose of the role:
'To assist all members, clients and overseas agents by providing the best possible service and advice in a professional and timely manner'
To process all imports
To acknowledge receipt or paperwork with origin agent as necessary
To calculate and / or check the destination and delivery charges
To check any operational details with the origin agent as necessary
To liaise with customers ensuring all necessary customs, contact, insurance and contract details are correct
To ensure all documents are received by clearing agent in time for customs clearance / bonding container
To liaise with customers with regard to delivery and any special requirements
To communicate all relevant details to both overseas agents and members
To arrange with members / sub-contractors with regard to delivery (and send them all necessary paperwork)
Up-date computer system and files ensuring that all relevant information are correct
To create sales invoices and approve purchase invoices for payment
To check with the accounts department payments to be made to suppliers and for payments received from clients
To ensure customs clearances are carefully recorded in the customs log
To ensure all procedures and documents are in accordance with ISO and FAIM manuals
Removals organisation just outside of Glasgow are looking for customer service advisors to respond to potential customers enquiries and guide them through our customer experience journey, ensuring full understanding of their needs and wants and matching this to our service offering.
Answering incoming enquiries from all channels commercially reviewing them and action appropriately.
All enquiries/quotations to be recorded on company system.
Identification of customer buying criteria.
Collating factors such as move date, insurance value, competition and
customer confidence in brand etc.
Insurance sales and uplifts.
Introduce affiliate revenue streams.
Ensure customer information is communicated to Sales team.
Follow up all enquiries to conclusion and maintain records
Strong customer service experience
Negotiation and communiation skills