Our client an Express Courier company handling International Courier shipments worldwide are seeking Courier Customer Service Advisors x3
Job Description

Duties
A customer service role in a busy office where service excellence is key to the business
You will be expected to respond to telephone and email enquiries.
Produce daily exception reports
Establish and manage day to day relationship with customers
Build rapport with other stations and 3rd party agents
Be able to manage buddy accounts when other colleagues are away
Assist with covering our central email hub during busy periods

Skills
Very strong understanding of English Language (Including communication and written skills)
Ability to work within a team, with a proactive attitude
Ability to have clear, concise and professional dialogue with customers and internal colleagues by telephone and email
Deal with situations where the customers expectations have not been met and achieving a positive outcome that gives the customer with a positive impression of the Company
Have the ability to organise time effectively and stay on top of all queries

Requirements
DBS Certificate (formerly known as Disclosure Scotland Certificate)
A complete and up to date 5-year work history for security checks

Beneficial
Industry knowledge is essential
Experience of working in a customer service environment
Looking for a self-motivated person with attention to detail

Tasks
Dealing with telephone and e-mail queries
Use of in-house system
Daily update of service level reports for customers
Other Ad-hoc duties, such as dealing with damaged shipments
Checking the delivery status of shipments using in House Systems
Use of Microsoft Office - Word, Excel and Outlook

Hours of work
Monday to Friday. A total of 37.5 hours 09.00 to 17.30 but may be required to be flexible during busy times of the year with prior notice.

Salary
GBP20,000 to GBP22,500 based on experience

* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.

Fantastic opportunity has become available to join this leading agent due to business growth
Ocean Freight Supervisor

Busy Seafreight department
Leading a small team of Seafreight operational clerks

Duties to include

Supervisory responsibility for customer service delivery to Ocean Import Clients
Leading Ocean Import Customer Service Team
Follow up and resolve all negative feedback re operational issues / customer service concerns raised by the customer
Responsibility for Gross Profit analysis, Sales Invoicing and job costing accuracy
To promote business development, ensuring all opportunities from existing business are followed through telephone sales, prospect sales site visits and quotations.
Research client operational history past and present, visit their website to gain knowledge of products and any developments

Please send your CV to kellie.buckley@firstchoiceuk.com

* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.

We are working with a freight forwarder based near Staines, who due to expansion are looking for a Import Air/Sea Operator ( if you have either Air or Sea) they are happy to train on the other.

This is a varied role which would suit an ambitious and naturally inquisitive individual hoping to develop. Working within a small, friendly team.

* Import Air / sea
* Start to finish
* Accept and process enquiries and job bookings
* Plan, review and execute shipments across multiple modes
* Check and enter information using a range of operating systems
* Work closely with global network and overseas partners to arrange shipments from key origins in Asia, Europe, Middle East, USA and UK.
* Liaise with various supply-chain parties including carriers and transport operators to ensure customer orders are moved seamlessly from door to door.
* Progress/chase shipments and ensure colleagues, customers and suppliers are updated * in a timely manner.
* Complete UK customs declarations
* Supplier cost approval and invoice processing.
* Prepare and send customer invoices

We are looking for individual with:
* 2 years+ Imports experience (experience of working with Asia would be advantage)
* Air / Sea experience (or if you have 1 they will train on the other)
* Excellent Communication skills

Hours Monday to Friday 9am - 5.30pm

Please forward CV's to sue.stone@firstchoiceuk.com

* if you do not hear from us in 7 days your application has been unsuccessful

Road Freight/Transport Coordinator

Position Overview
Oversea the running of the Road freight department, including 2 staff members
2) End to end processing of UK and European road freight shipments including customs clearance (post Brexit customs experience necessary) and fiscal responsibilities
3) Maintain overview of all current shipments and update clients accordingly
4) Liaise with forwarders, hauliers and overseas agents
5) Compile and provide quotations for end to end services whilst negotiating best possible provider rates
6) Provide excellent customer service
7) Ensure that all data is input accurately into operational systems where applicable
8) Cost and invoice job files
9) Ensure compliance with all customs requirements

Position Requirements
1) Proven experience within the road freight industry
2) Post Brexit road freight customs knowledge
3) Strong organisational skills and attention to detail
4) Excel and Microsoft office package proficient
5) Clear and effective communication
6) Outstanding customer service

Salary
GBP38K - GBP40K
The hours are 9am to 6pm Monday to Friday but flexibility is required

* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.

Airfreight Co-ordinator

Due to increased global growth, we are seeking an Airfreight Co-ordinator to be part of our Air Freight team within our London Heathrow Office.

You will co-ordinate Air freight activities

Key Roles and Responsibilities
Ensure all air import/export jobs are completed correctly and in a timely manner
Ensure all customs declaration tasks are completed correctly and in a timely manner
Report immediately to the line manager any amendments to customs declarations
Run spot checks on customs entry 6 every other week ad-hoc and hand over to line manager once completed weekly
Ensure the operational system is always used and correctly
Assist other department as and when required by the company
Provide support and holiday coverage for the local staff when required
Maintain regular communications with the network and sales team
Report any sales lead (new clients /handover shipment/etc....) to the line manager for distribution to the sales team
Create SOP for any regular business
Provide quotation to the sales team / clients and network within 2 hours of receipt and report to Line manager
Ensure one format for quotations and a recording system is in place for all quotes for Air
Look and propose new efficiencies in customer workflow and discuss with salesperson if allocated or line manager
Coordinate all activities and maintain auditing of the date processed
Liaise with HMRC and maintenance of customs procedures
Ensure all reports are completed as per provided deadline
Ensure the SOPs are followed completely
Always maintain high standards of personal quality, Health & Safety and professionalism and actively promote all company policies and procedures
Always represent the company in the best possible light
Handle any mode of transport if required to do so and instructed by the line manager
Ensure that all invoicing/job costing is done within 48 hours of departure or arrival of the goods, unless otherwise agreed with the line manager, weekly report as agreed
Look and propose new efficiencies in customer work flow
Ensure that all goods under Companies deferment account are approved for deliver with accounts or line manager or an agreement must be place on SOP or quotes
Passing invoices from suppliers and providers within 48 hours from receipt
Ensure Insurance is charged correctly
Ensure insurance claims are given to the claims department immediately
Propose and report to Line Manager; strategies related to the Air products

Skills, Experience and Competencies
Proven experience, gained ideally within the Freight Forwarding sector
Knowledge and experience of Import/Export multimodal business
Knowledge/skills required for Air Freight sales and products
Demonstrate quality communication skills along with good presentation skills
Proficient with Microsoft packages especially Ms Excel and general PC knowledge
Good understanding of logistics processes and procedures
Must be able to prioritise and organise own workload with attention to detail
Able to work independently and as part of a team
Must be flexible with their working hours.

Company Benefits Along with 20 days annual leave + Public holidays and yearly pension review we offer the following benefits:
Confidential EAP platform for you and your immediate family members as spouse/partners and children aged 16 to 24 in full-time education, living in the same household
Access to our Employee Discounts and Perks, which includes Grocery Shopping, Holidays, Movies, Sports, Wellness and many more.
After completing six months service, Death in Service equal to three times your annual salary.
After one years service employees are eligible to join the Private Medical Scheme (application process required).
After one years service company contributions increase 9% for the Group personal Pension Plan.
Holiday loyalty days up to a maximum of 5 days (1 per each full year of employment completed)

Office Hours: Monday - Friday 08.30 hours - 17.30 hours - one-hour unpaid lunch

Salary: Up to GBP30,000

* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.

We are working with a local organisation based near Heathrow Airport, due to location Car Driver preferred.

The roles involves:
* Cargo operations knowledge including in Knowledge of GHA and Airlines
* Computer skills, excellent knowledge of MS Office
* Analytical and problem-solving skills
* Excellent customer service mind set
* Background in airfreight industry.

Advantage
* Cargo security training
* Full DGR Training

Hours Monday to Friday 9am-5.30pm

Please forward CV's to sue.stone@firstchoiceuk.com

* if you do not hear back from us within 7 days your application has been unsuccessful.

BRIEF OVERVIEW
This is a fantastic opportunity to join a company committed to providing quality, innovative value and logistics services at Heathrow
To provide safe and efficient rail and ocean export consolidation solutions effectively and in accordance with company operational procedures and statutory requirements including Health & Safety to the satisfaction of clients and the profit of the company.

KEY TASKS
Timely and effective communication with partners & internal departments via e-mail & telephone.
Engaging with Operations locally and overseas, to ensure high service level towards our clients.
Effectively monitor shipments and consolidations.
Maintaining high level of detail on data quality.
Costing responsibility.
Day to day problem solving.

SKILLS AND QUALIFICATIONS
Be Customer focused with dedication in your service to deliver high quality service.
Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary.
Be reliable with the ability to multitask and have strong problem-solving skills.
Strong attention to detail, accuracy and numeracy.
Excellent IT skills with the ability to learn new systems quickly as required.
Excellent communication skills both verbal/written with a polite, courteous and professional telephone manner.
Knowledge of the freight transport industry, China Rail and ocean exports required.

The hours are Monday to Friday 9am to 5pm

Salary between GBP25,000 to GBP32,000 depending on experience

* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.

BRIEF OVERVIEW

This is a fantastic opportunity to join a company committed to providing quality, innovative value, and logistics services.

The Air Export Gateway department is looking for a new team member to join the department. The day to day is very dynamic and we are a fast-running department, so if you like to work high pace and have a lot of different task this is the job for you.

KEY TASKS

Day to day timely and effective communication with partners & internal departments via e-mail & telephone.
Engaging with Operations locally and overseas, to ensure high service level towards our clients.
Effectively monitor shipments, consolidations and allocations with airlines.
Maintaining high level of detail on data quality.
Costing responsibility.
Day to day problem solving.
Finalizing documentation according to country requirements.

SKILLS AND QUALIFICATIONS

Be Customer focused with dedication in your service to deliver high quality service.
Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary.
Be reliable with the ability to multitask and have strong problem-solving skills.
Strong attention to detail, accuracy, and numeracy.
Excellent IT skills with the ability to learn new systems quickly as required.
Excellent communication skills both verbal/written with a polite, courteous, and professional telephone manner.

The hours are Monday to Friday 9am to 5pm

Salary between GBP27K and GBP35K depending on experience

* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.

This friendly, small forwarder are looking to add a candidate with around 2 years experience within Air/Ocean Exports to join their team

You will have an understanding of the Air/Ocean Export operation including Customs entries.

Salary upon application and experience

Hours of work: 9:00-5:30, Monday to Friday

* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.

This friendly, small forwarder are looking to add a candidate with around 2 years experience within Air/Ocean Imports to join their team

You will have an understanding of the Air/Ocean Import operation including Customs entries.

Salary upon application and experience

Hours of work: 9:00-5:30, Monday to Friday

* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.