Courier Customer Service Clerk required to join our small client based in Colnbrook

Candidate is required to have a minimum of 1 years experience within a Courier Customer Service position.

Daily duties include:

Post-flights
Entering PODS
Quoting customer prices for shipments
Customer Service
are Monday - Friday 08:00 till 17:00

Salary is between GBP20,000 - GBP23,000 depending on experience

Please send C.Vs direct to leanne.kennelly@firstchoiceuk.com

* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful*

Trainee Export Coordinator - Chinese Speaker -

Immediate Starter

Main Duties
- Creating Bills of Lading from information that has already been put into the system
- Creating invoices, again from the information already on the system
- Submitting bill of lading instructions manually and electronically
- Submitting export customs entries
Checking and processing letters of credit

Processing technical and sales orders via company management system

Customer communication and attention to details

Liaising with shipping company/line


Chinese speaking/written candidate will be consider first


Exporting scrap materials includes paper, plastic and metal across the world and focusing SE Asia, EU and Africa market.



Excellent bonus from 5-7% per year if target achieved.

Export Coordinator

Main Duties
- Creating Bills of Lading from information that has already been put into the system
- Creating invoices, again from the information already on the system
- Submitting bill of lading instructions manually and electronically
- Submitting export customs entries
Checking and processing letters of credit

Processing technical and sales orders via company management system

Customer communication and attention to details

Liaising with shipping company/line

Compiling all required export documentation eg ,Annex 7, bill of lading.
- Good background working with various shipping line/forwarder.
Knowledge with Environmental Agency on export requirement but not essential
Chinese speaking/written candidate will be consider first
Min 2 years work experiences in logistics level.
Recycling industries background will be consider first.

Exporting scrap materials includes paper, plastic and metal across the world and focusing SE Asia, EU and Africa market.

WILL CONSIDER PART TIME WORKER OR TRAINEE.

Excellent bonus from 5-7% per year if target achieved.

Modern, dynamic international courier company are looking to add an additional member to their growing team. This company provide an excellent working environment, and staff incentives (detailed below)

This company is looking for an individual with high call volume/call centre experience.

Duties to include:
Answering high volume incoming calls and dealing with customer queries
Providing advice and guidance on shipping regulations and restrictions
Tracking and monitoring shipments in transit
Assisting customers with booking their shipments online
Dealing with transit issues and delay, including failed collections
Resolving delivery issues on our customers behalf
Liaising with Customs Authorities in other countries when needed
Building relationships with new and existing clients
Dealing with customer complaints, and resolving them over the phone

Applicant criteria:
A minimum typing speed of 45 wpm is required
Experience of working with office programs such as Outlook and Word, is essential.
Excellent communication skills are a must, both written and verbal.
Goods levels of diplomacy, when dealing with customer queries, are essential.
Ability to multi-task is a must, as is the ability to think on your feet.
3 years customer services experience in the express courier industry is preferred, but not essential.
Call centre experience will be an advantage.
Experience of dealing with consumer complaints is desirable

Monday to Friday 09:30 - 18:00
20 days holiday (increases after 3 & 5 years)
Birthday off (paid)
Special discounts on various products & services
BUPA Private Medical Care after 3 years service
Salary up to GBP25k for right applicant

You will be responsible for managing customer relationships; taking ownership of and following through on exceptions until their conclusion. The job is essentially about problem solving; deciding on the best course of action to resolve each problem or delay as quickly as possible; whilst keeping all parties informed. Time management is imperative. This role is not about taking 300 calls a day; its instead focused on pro-actively tracking; monitoring and resolving delays on our customers behalf; so the phone does not ring in the first place!

Please send C.V's direct to leanne.kennelly@firstchoiceuk.com

* We are only able to accept applications from candidates with previous experience for this role.

If you do not hear from us your application has been unsuccessful.

Our client are now looking to add a new member to their Export team. This is an exciting and challenging position in niche Freight Forwarding.

Successful candidate will ideally have a minimum of 4 years experience with Airfreight Exports, Seafreight experience would also be beneficial however not a necessity.

Duties will include but not limited too;

Accepting new Export bookings
Booking space with airlines
Arranging haulage
Creating Export documentation (HAWB/MAWB etc)
Export customs entries
Pre-alerting overseas agents
File billing
General customer service, providing shipment updates etc

Occasional monitoring of shipments out of hours is required

Hours are Monday to Friday 09:00 - 18:00 plus 1 Saturday in 12 between 09:00 and 12:00 - Saturday roster is not paid as overtime as it is included in the salary.

Salary is between GBP27,000 - GBP30,000 depending on experience

Please send C.Vs direct to leanne.kennelly@firstchoiceuk.com

* We are only able to accept applications from candidates with previous experience for this role.

If you do not hear from us your application has been unsuccessful.

This market leading Freight Forwarder are now looking to recruit new team members for their Export Gateway Team. This is global organisation who offer real long term career prospects.

The ideal candidate will have experience in an Airfreight Export role for a Freight Forwarder or Cargo Handling company.

4 on 4 off (days & nights) 0700 to 1900 (day shift) and 1900-0700 (night shift

Salary is up to GBP27k basic + shift allowance + O/T

Brief overview of duties:

Achieve personal and operational targets and report any problems that may affect performance i.e. prepare paperwork for customs and airlines or monitor inbound/outbound flights
Ensure shipment procedures are followed according to operational procedures and highlight any concerns to the line manager i.e. generate manifests or security letters
Prime function to ensure the accurate completion of export documentation
Dealing with the warehouse and external customer queries
Matching export records for export customs using the NES system
General filing & document splitting

* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.

Import Ocean Coordinator
You will support the team to maintain and build proactive relationships with our partners, clients and colleagues across the business to help achieve commercial targets and objectives.
Responsibilities as our Sea Freight - Import Commercial Coordinator will include:
Manage the day to day commercial administration of the contracts, including preparing internal and external reports and representing the company at client meetings.
Build and maintain a good working relationship with internal and external clients
Managing reports and providing clients with regular updates on costs, opportunities and contract performance.
Identify new business leads
Good and proven negotiation skills
Ability to meet tight reporting deadlines ensuring a 24 hour turnaround
Supporting our Sales Team
Excellent communication skills both written and verbal
Occasional overnight travel is essential to visit clients and our other sites.
Liaise with clients and overseas origin partners, handling bookings and sea schedules into the UK
What were looking for in our Sea Freight - Import Commercial Coordinator:
At least 2 years experience within a similar position
Ability to communicate effectively in a wide range of contexts both verbally and in writing
Proven ability to work effectively as part of a team
Advanced knowledge of Excel, Word and Outlook
Excellent attention to detail
Ability to work on own initiative
Proven ability to prioritise workload and meet tight deadlines

must have previous Import forwarding experience