Our client an International Courier company are currently recruiting for an Operations Clerk

Candidate will have a minimum of 1 years experience and be confident with the below.

Essential Job Functions

Customs entries for exports/Import
Provide customs clearance instructions for imports
Manifest each shipment to the correct agent or flight
Send pre alerts for outbound shipments
Post Flights
Liaise and delegate jobs to drivers or suppliers out of hours
Excellent understanding of internal & external software such as AIMS and CHIEF
Pack and Re pack shipment to be bagged.

Non-essential Job Functions

Prepare CBVs, additional paperwork and customs entries in anticipation of exports for the next 4 or 5 days.
Keep up to date with changing regulations for customs or IATA
Liaise with customer service regarding commercial invoices

Hours:

0600-1500 (Early Shift)
1200-2100 (Late Shift)
Salary: Between GBP24,000 - GBP26,000 depending on experience

Please email C.Vs direct to steven.pitt@firstchoiceuk.com

* We are only able to accept applications from candidates with previous experience for this role.

If you do not hear from us your application has been unsuccessful.

Full Time Customer Services Position

Our client is one of the UK's largest online couriers. The send parcels around the world using carriers such as DHL, Fedex and UPS on behalf of both consumers and corporate customers. Our client acts as a management company, tracking and monitoring parcels on the customers behalf. This company has a big focus on technology which enables them to offer innovative solutions and provide the very highest levels of customer care. This is a young, forward thinking company which offers excellent career prospects.

The ideal candidate will come from an office based customer service background, and be used to handling a high volume of inbound calls. Any experience working for a company who provide shipping services (parcels etc) would be beneficial but not essential.

Duties to include:

You will be responsible for assisting our customers with their bookings, tracking parcels that are in transit, resolving failed collections and delays, and following through on 'exception shipments' until their conclusion. The job is essentially about problem solving, and deciding on the best course of action to resolve each delay as quickly as possible, whilst keeping all parties informed.

This is an exciting and challenging position, the successful candidate will relish the responsibility and challenge of working to deadlines in an environment that sometimes requires multi tasking.

Applicant criteria:

A minimum typing speed of 45 wpm is required
Experience of working with office programs such as Outlook and Word, is essential.
Excellent communication skills are a must, both written and verbal.
Goods levels of diplomacy, when dealing with customer queries, are essential.
Ability to multi-task is a must, as is the ability to think on your feet.
3 years customer services experience in the express courier industry is preferred, but not essential.
Call centre experience will be an advantage.
Experience of dealing with consumer complaints is desirable

Monday to Friday 09:30 - 18:00
Annual pay review, monthly bonus scheme
20 days holiday
Birthday off (paid)
Special discounts on various products & services
BUPA Private Medical Care after 3 years service
Salary up to GBP25k for right applicant
SSP

* We are only able to accept applications from candidates with previous experience for this role.

If you do not hear from us your application has been unsuccessful.

Courier Customer Service Agent required to join this well established Courier Wholesale agent

Covering both Import and Export departments

Successful candidate will come from a strong customer service background within same industry

Duties will include:

Answering incoming calls from potentially new customers and existing customers
Managing relationships with clients over the phone, by e-mail
Liaising with customers, suppliers and other departments
Filtering enquiries and prioritising workload
Assisting clients with providing status notifications/collection updates and performing necessary
follow-ups
Monitoring and actioning of clients emails via the shared Customer Service/Imports mailbox
Quoting using our Pricing and Tariff Checker
Dealing with enquiries from start through to finish and knowing when to escalate
Taking messages and passing on all relevant information to relevant parties
Building good rapport and customer relation
Taking ownership of client accounts for daily updates and proactive service
Arranging international movement of goods through to the UK and Global destinations

Monday to Friday 0900-18:00, 1 hour for lunch, however flexibility will be required as and when needed

Salary cGBP18;000-GBP22;000k, depending experience

Please send your CV to kellie.buckley@firstchoiceuk.com

* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.

First Choice Staff Manchester is working on an exclusive basis with a well-established global logistics provider; we are seeking for a Courier Driver to join the express international operations in Leeds. If you have the aptitude to show your own initiative and have a keen eye for detail, this could be the rewarding role for you!!!

Duties:
Multidrop driving
Daily delivery & collection of shipments to and from customers.
Completing daily safety checks, safe loading/securing load of vehicle,maintenance and etc.

Requirements:
Applicants that hold a C1,7.5-ton license would be ideal
Due to insurance purposes; drivers over 21yrs' with a minimum of 2yr's driving experience
Some experience in a similar work environment would be an advntage
qualities:
Include experience of true multi drop couriering and good geographical knowledge, however this is not essential as all training and equipment will be provided. Clean driving licence preferred and successful applicant will be required to complete a basic disclosure.

Sound Judgement,decision making and excellent communication skills.
Ability to work effectively under pressure
Flexible working approach as overtime may be required
Be a good team player with the ability to work on own initiative and meet tight deadlines
Excellent organizational skills and the ability to prioritise
Highly Professional,accurate and effective work ethic
Flexible,friendly and enthusiastic attitude
Visual/Numerical Accuracy

In Return
rate: GBP9.00-GBP10.00 + premium hours+ overtime+ 28 x holiday pay (annually)+ pension
Brand new van along with equipment and training in grey areas will be provided.
First Choice Staff -The First Specialist Recruiter for customers in the UK and overseas;
we do find the best talents and do offer exciting job opportunities across all levels
To make us your First Choice, simply go to: -www.firstchoiceuk.com / www.justfreightjobs.co.uk

Courier Customer Services/Aviation Agent required to join this well established Courier agent

4ON-4OFF - DAYS

This position involves heavy Customer services so experience within the industry is essential

Duties will include

To take job orders from clients, that include routing, classifying of service type, establishing a deadline.
To assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc).
Tracking and tracing shipments.
Monitoring job alarms.
Familiarise yourself with all special services we can offer and ensure customers are given all options available.
Set up and organise special deliveries.
Help develop and maintain relationships with clients.
Ensure compliance with company policies and procedures.

Please send your CV to kellie.buckley@firstchoiceuk.com

* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.