Salesforce Administration Assistant

20 hours per week (Days and hours of work to be agreed)

Monitor access levels. Help identify remote users who need assistance
Import and export contacts when required to, ensuring that GDPR principles are always respected.
Maintaining a regular schedule of data cleansing to help avoid the risk of duplicate/unusable data
Help users to build Custom Reports and Dashboards
Work closely with Compliance to ensure GDPR and data retention rules are adhered to as well as manage Data Subject Access/deletion requests.
Assist BDMs and remote users to make full use of the Mobile App.
Regularly looking at APP exchange in Salesforce and identifying new APPS that could assist users in salesforce.
Along with Salesforce Administrator, cooperate / communicate regularly with APAC and FV regions to maintain a global approach to Salesforce and share experiences and knowledge.
Continuing accreditation of the Salesforce training platform and forum! Maintaining a high level of competency in the platform, as well as strive to enhance the users experience.
Be a first level support to users questions in Salesforce
Test change requests in Sandbox.
Help maintain training Documentation
Help create cheat sheets for users.
Have weekly discussions with the Salesforce Administrator to catch up and review any issues etc regarding Salesforce.

Data Management
Assisting B2B marketing with managing the prospects/Leads/Ask an Expert requests, as well as setting up leads and events in Salesforce.
Assisting PR team in maintaining MIT lists in Salesforce and by adding positive reviews, press releases and awards
Assisting Digital Marketing with all matters Spotler. From Email/Gatorleads reporting to maintaining Marketing Consent & PP Contacts/access.
Work with Compliance to ensure that all documentation for Data retention rules, PII data, DSAR processes and Salesforce Features and tools are all up to date!
To perform other duties as assigned.
Experience / Knowledge:
A minimum of 1 years experience working with a CRM system and an understanding of the principles and logic behind a CRM.
The role commands a person with good business knowledge and the ability to gather and assess new business requirements and cooperate with all departments and users at all levels, from Managers to team members.
Computer literate with experience using MS Word and Excel and Outlook

** If you have not heard back from us within 7 working days please assume you have been unsuccessful **

Administrator/Receptionist - Immediate Starter

To start immediate for a interesting raw material company based in the city of London

someone with a good admin back ground, willing to work on reception, must have a can do attitude.

Must be experienced with Word.Outlook, Excel, computer literate.

RMA Coordinator
(Tri-lingual English, German and either French/Italian/Spanish)

This position is primarily responsible for coordinating the return of Products and providing excellent customer service to maintain effective business relationships.

To effectively monitor service levels and customer satisfaction and contribute actively towards a smooth customer experience. Clearly communicate with customers via e-mail and phone. Where applicable, deal with complaints from customers and make good business decisions in order to resolve them.

To manage the RMA Request E-mail database ensuring that a 24 hour response is achieved.

To receive incoming customer service overflow and RMA help-line calls from all EMEA customers, responding to their requirements in an efficient and timely manner to ensure a smooth customer experience.

To deal with RMA Replacement requests from distributors, resellers and endusers from the EMEA region, collecting all necessary information, escalating to Technical Support when applicable, creating an RMA number and passing it to the customer along with all related RMA instructions.

To refer European enduser RMA requests to our Service Centre and maintain accurate records of these within the portal and KCRM.

To deal with credit defective, stock rotation and refund requests by checking purchase histories and calculating prices.

To deal with all Advance Replacements as a priority matter, escalating to Technical Support and applying policies according to customers profiles. Actively following up on Advance Replacements, ensuring customers are happy with the replacement product and service received. Also, to chase products which have not been returned, escalate to Finance when invoices need to be issued and chase outstanding payments.

To learn about discontinued products and apply the right procedures and replacement products when processing requests.

To deal with special product requests from Technical Support and cooperate with Warehouse, UK and Worldwide Planning to arrange the correct product specifications.

To provide regular and timely updates to customers about their pending RMA cases while checking the status of the delivery, back orders and credit notes.

To follow up on returns which show discrepancies with the original request and aim towards a satisfactory resolution of the case while working closely with the RMA Receiving team.

To create and maintain clear and detailed work records in the CRM database and other work tools and update the various logs when applicable.

To provide clear and complete monthly reports and take an active part in team meetings.

To attend product trainings and effectively gain strong skills on products. To achieve the Certified Product Professional certificate within the first 6 months.

To release picking tickets for RMA Replacement orders and work closely with Warehouses and Order Processing.

To deal with and resolve carrier queries for RMA shipments.

To effectively monitor counterfeits, support customers through the counterfeit verification process and advise them accordingly.

To assist RMA Receiving by resolving miscellaneous parcel queries.

To perform other duties as assigned.

Experience /Knowledge:

Fluent in English, German and either Italian/French/Spanish to business standards (verbal and written).

Minimum of 1 year experience of dealing with customers via phone / email in an administrative/office-based role.

Skills / Behaviours:
Excellent communication skills
Excellent organizational skills
Good at working with numbers
Computer-literate with working knowledge of MS Word and Excel
Ability to prioritise own workload
Ability to coordinate and resolve a variety of customer concerns
Active team player
Positive work attitude
Strong focus on Customer Service


** If you have not heard back from us within 7 working days please assume you have been unsuccessful **

Export Clerk Administrator

Our client is a great company to work for, to train into all aspects of Exports, documentations etc,

you will be handling courier bookings, raising in-house invoices, export customs entries and general export duties.

would consider someone who has 2 years office experience.
Must be confident & IT literate.
Excel a must, also Word & Microsoft office
hours 9.00am - 5.30pm mon to friday

TRANSPORT CUSTOMER SERVICE OPERATOR

Import & Export International Freight

Offering £20000 - £23000 per annum

Immediate Start Available

Based in Birmingham (B37)

We are working with our client who is a well respected European Roadfreight organisation and seeking to recruit a ROADFREIGHT CUSTOMER SERVICE OPERATOR.

We are seeking a candidate who has previously worked in Customer Service, ideally in International Roadfreight and Transport for Imports and Exports though this is not essential

Working in a Customer Service capacity within the Import & Export Roadfreight departments, we are seeking a candidate who possesses excellent communication skills, professional telephone manner and ability to resolve queries or handle enquiries in a timely and efficient manner.

The role will be to liaise directly with Customers:

• Take all Transport booking details,
• Trace and track freight and update the freight status,
• Pre-advise of deliveries or failed deliveries,
• Ttake information and investigate late or damaged freight
• Update systems and spreadsheets
• Ensure the customer receives the highest level of service
• Continuous communication.

This position is offering an immediate and full on the job training offered.

Due to busy work load this client is looking to take on a Trainee / Administrator / Customer Service clerk to join their friendly team

You will be working within a busy operational Freight Ops team, supporting them with their documentation needs, arranging shipments, answering calls, dealing with clients and general office admin

Monday to Friday 9-5
GBPup to cGBP23k

Please send your CV to kellie.buckley@firstchoiceuk.com

* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.

Fleet Administrator

Working as an administrator to our fleet manager
Tasks will include booking in vehicles, problem solving with assistance, updating spreadsheets and double checking across different filing systems, filing paperwork and assisting in all areas when needed
Must be experienced in using Excel sheets, supplier portals and making and receiving telephone calls.
Polite and courteous telephone manner is essential and confidence when talking to suppliers and operatives which can be very challenging at times!
Have a flexible manner as they will be working in a fast paced reactive business environment.

SHIPPING ADMINISTRATOR

£20,000 - £23,000

Immediate Start

Based Birmingham (And homebased)

Temp / Temp to perm

We are seeking a SHIPPING ADMINISTRATOR to join a Birmingham based office on a Temp / Temp to Perm basis.

The role will be to check, update and input information regarding international shipments for large Key Account customers. Responding to queries from internal and external customers, investigating errors, responding to emails and ensuring systems and spreadsheets are all up to date with accurate shipping information.

The positions requires a candidate with excellent attention to detail skills, strong Excel skills and ideally previous experience of Shipping, Supply Chain, and Logistics. This position would also suit a Graduate in International Business Administration or Supply Chain & Logistics.

The position will be office based in Birmingham (B6) during training and then be a split between office and home based.

 

FRENCH SPEAKING LOGISTICS OPERATOR

£18,500 - £19,500

Full Training given

Working with Parisian Fashion houses

Immediate Start Available

Birmingham Based (B68)

This is a fantastic opportunity for a French speaking candidate to work in Fashion & Retail Logistics.

The role of French Speaking Logistics Operator, would be to work closely with very high end retails and high street stores in the UK and Parisian Fashion Houses to arrange the Import and Export of retail items.

Excellent communication skills are essential for this role, and the successful candidate will be responsible for booking collections and deliveries of Retail items. Arranging the Import and Export of freight between the UK & France and speaking with UK and French customers/suppliers via telephone and email. Strong admin skills are also required with an organised approach to work and positive attitude.

For this position we require a candidate who is fluent in French & English, both written and verbal and who is keen and eager with a willingness to learn.

This is a trainee role and full on the job training will be offered.

 

Our client is looking for a Transport Administrator to join their busy transport division.

Ideal candidate will have a minimum of 1 years experience in a similar role.

Monday - Friday 08.00 - 17.00

Duties:
Taking calls and handling queries
Liaising with drivers on a daily basis
Dealing with clients via telephone and email
Taking calls and handling queries (including bookings)
Issuing work out to drivers
Route planning
Data entry
Required:
Excellent computer skills
Good communication skills and have a confident and flexible approach to work
Good geographical awareness of the UK

BUSINESS ANALYST

£25,000 - £35,000

Birmingham (Office & Home based)

Immediate Start

We are have a great new opportunity for a Business Analyst to join a Freight & Logistics organisation, with offices globally! The role will be based in Birmingham and split between office and home working.

The BUSINESS ANALYST will be responsible for gathering, interpreting, and deriving business insight from data and market intelligence. You will then turn this insight into a customer-centric output that is relevant to supply chains.

RESPONSIBILITIES

• Run monthly accrual and commercial reports and carry out analysis based on shipment data and propose Continuous Improvement initiatives prioritised by benefits and ease of implementation.

• Review operational procedures (internally and externally) and design process improvements.
• Implement initiatives in alignment and under the supervision of the Finance Manager.
• Ensure that operational KPIs are being reported according to the agreed timelines
• Support Finance Manager and liaise with customers on a regular basis and ensure customer priorities are being taken into consideration for decision-making processes and which initiatives to implement as a priority.
• Ensure any document changes are filtered through to creating and updating Standard Operating Procedures
• Develop knowledge and understanding of specific customer requirements

SKILLS AND EXPERIENCES

• Strong analytical skills, attention to details with a systematic and methodical approach to work
• Previous business analytics experience with a proven background and affinity with data analysis techniques (using data to identify trends and offer solutions)
• Strong self-management skills with an ability to deliver results within agreed deadlines
• High proficiency in Microsoft Office -  Advanced Excel knowledge is crucial  
• A confident communicator with good stakeholder skills.
• Experience in writing SQL desirable
• Ability to multi-task and deal with different internal/external stakeholders at all levels.
• Ability to manage sensitive information and to able to align company goals with our customers
• Experience in project management would be beneficial.

Admin Assistant/Routings Clerk

React to New bookings received in a timely manner.
Lease daily via email with global offices to receive details required to complete the booking and keep the UK customer updated at all times
Fill in received details into our system and ensure details are correct when handing over to the operational team.

Assist management with daily admin tasks. This includes current documents that need updating and correcting as and when new information comes in.
Tariff checking and filing- Cross referencing tariffs received to ensure rates match in our system and are for the correct dates. Correcting any inaccuracies.
no industry experience needed