We are looking for a Customer Service Administrator, with experience of import/export customs procedures, to join our busy operations team, to ensure the best possible experience for all our clients.

The role of Customer Service Administrator will involve, but is not limited to, the following responsibilities:
Assist with shipping documentation
Provide quotations to current and potential customers
Liaise with offices abroad
Keep customer up-to-date, via email and telephone
Provide solutions to our customers requirements
Answer telephone calls and email enquiries
Stock maintenance for customers
Travel abroad when necessary
Build and maintain relationships with customers
Assist the Manager and colleagues as necessary in order to support the team.
Undertake additional duties, or assist other members of staff, as may be reasonably requested by your Manager or the Directors.
knowledge, skills and experience required from our Customer Service Administrator is:
Basic knowledge of import/export customs procedures/customs clearance (essential)
Experiences in customer service/logistics (essential)
Ability to build and maintain good working relationships with customers and colleagues (essential)
Attention to detail and problem-solving skills (essential)
A good knowledge of the English language, both verbal and written (essential).
The ability to prioritise and organise own workload to tight deadlines (essential).
Sound knowledge of IT systems - Word and Excel (essential)
A good knowledge of French and/or Italian language, both verbal and written (desirable)
Hold a full UK driving licence (desirable).
Experience of Boxtop/Boxtrax IT systems (desirable).
Experience of transporting valuable goods (desirable).
is based in Central London

Salary GBP30,000 to GBP35,000 depending on experience

The company offers the following benefits:

Annual Leave;
28 days per annum (including 8 national holidays).
Annual leave days increase with longevity.
Additional discretionary leave given over Christmas period.
Annual Salary Reviews & Performance Bonuses;

Salaries reviewed annually and are increased based on performance & longevity.
Discretionary bonuses are awarded based on performance.

Training;
On-the-job training provided.

Other benefits;
Pension Scheme (subject to eligibility).
Cycle To Work Scheme administered through Green Commute Initiative (subject to qualifying criteria).
Electric Car Scheme administered through The Electric Car Scheme (subject to qualifying criteria).

**If you havent heard from us within 7 working days please assume you have been unsuccessful this time**

IND1

AIRFREIGHT IMPORT KEY ACCOUNT OPERATOR – FREIGHT FORWARDING

Offering a salary of £25,000 - £35,000 - Based on experience

Based in Coventry / Warwickshire

Import & Export Operations

International business / Global Key Account

A role has become available for an AIRFREIGHT IMPORT KEY ACCOUNT OERATOR to join their busy Airfreight Import department handling the Import Operations for a large Key Account Customers.

This is working with a large Global Freight Forwarding, Logistics and Supply Chain organisation with offices across the world responsible for the Import & Export of Airfreight, Seafreight and Trailer Freight operations.

Role responsibilities include

• Managing Key Customer relationships, KPI’s and SLA’s
• Managing Airfreight Import shipments for the account from start to finish
• Managing any problems that arrive
• Updating Customer contacts with shipments details and forecasts
• Ensuring the customer reporting function is completed accurately
• Arranging the delivery of Airfreight shipments as per requirements
• Handling all aspects of Key Account customer service.
• Creating and opening Airfreight Import files
• Obtaining Customs Clearance instructions
• Ensuring correct requirements are met for HMRC
• To complete all invoice processing

This role requires a candidate who possesses excellent communication and customer service skills and a clear understanding of Airfreight Import operations.

Previous experience of Key Account operations/management would be advantageous.

 

IND1

Role Purpose
To provide both internal and external customers with a high level of service in problem solving.
Specific Role context (brief explanation)
To deal with internal and external customer queries in a timely and efficient manner.
Specific role challenges (brief explanation)
To provide a high level of customer service at all times whilst ensuring compliance and performance targets are met in line with company processes and procedures.

Duties:
To act as the first point of contact for all internal and external customers contacting the service centre.
Answer all calls to the Service Centre within 3 rings in a professional manner.
Respond to all queries in accordance with company standards. (GSOP)
Deal with all internal and external customers visiting the Service Centre in a professional manner.
Responding to Problem Pieces and ensure redistribution is arranged in accordance with global standards.
Act as Service Centre receptionist.
Represent the company in a professional and efficient manner in order to increase customer satisfaction.
Standard uniform and ID pass to be worn at all times.
Adhere to legislation including Health and Safety, Working Time Directive regulations etc.
Provide administrative and operational tasks, necessary to ensure the correct functioning of the Service Centre.
Adhere to all company procedures.
Perform any other reasonable duties as required.
A computer system with numerous applications will be required to be used during the pursuit of your duties.
Represent the Service Centre in a positive and professional manner.
Plan and prepare working practices ensuring maximum efficiency.
Manage day to day workload and seek support when required.
Be able to work within a team environment to deliver measured results.
Communicate with colleagues ensuring that service delivery levels are consistently high.

Skills
Excellent communication skills
IT literate
A customer focused attitude
Ability to work within a team
Administration experience preferred

Shift: Monday - Friday 11:00 - 20:00

**Please note 5-year history referencing & DBS (Disclosure & Barring Service) shall be applied once successful at initial interview**

**If you have not heard back from us within 7 working days please assume you have been unsuccessful**

IND1

ROAD TRANSPORT OPERATOR

£27,000 - £28,000

Immediate Start Available

Burton-On-Trent (DE14)

Previous experience in Roadfreight or Transport Operations required

We are recruiting for a ROAD TRANSPORT OPERATOR to join An International Logistics organisation based in Burton-On-Trent.

The position of ROAD TRANSPORT OPERATOR is able to offer an immediate start for the right candidate, and the hours of work are Monday to Friday 8.30 – 5.30pm offering a salary of £27,000 to £28,000 depending on experience.

The ROAD TRANSPORT OPERATOR will:

• Arrange, book and quote Roadfreight Transport movements for freight across the UK and also Europe, both Imports and Exports.
• Building strong working relationships with Haulage companies, customers, 3^rd party network providers to obtain the best rates and service.
• Arranging collections and deliveries
• Keeping customers updated at all times
• Completing all administration, updating spreadsheets & systems,
• Sending and responding to emails and telephone calls etc.

Great opportunity for a personable, friendly and confident candidate with excellent communication skills and customer service experience. Previous Transport or Logistics experience would be a great advantage but not essential.

 

 

IND1

Customer Service Representative - Permanent Role

Working in a small team to provide outstanding customer service as well as processing domestic deliveries for a luxury brand shipping company.

Key Responsibilities
Receiving and processing orders from customers
Effectively liaising with our internal Operations department
Liaising with External Suppliers and customers
Managing a high volume of e-mail through outlook
Physically handling and preparing shipments for dispatch
Providing customer service in person
To actively communicate with customers to ensure they are made aware of any delays or issues with
shipments
To cover for team members during absence and encourage team working
Proactively recommend improvements, which contribute to improved customer service and team
effectiveness

Key Skills
Customer focused and able to multi task in a fast-paced environment
Excellent interpersonal skills
Good organisational skills
A confident and proactive communicator via telephone and email
Team player
Computer literate and proficient user of MS Office (Outlook, Word)
Friendly and professional



This role requires references to be provided for the last 5 years as well as a successful DBS check
Hours - 9am- 5:30pm; Monday to Friday

Trainee Import/Export Customer service role,


The job description is below and the successful candidate would receive full training.

The operator would report to our Export Supervisor
The hours of work would be 09:00 to 17:30 5 days per week,
There will be a requirement for the operator to learn the end of day process which will mean they will be required to ensure the end of day process is complete before leaving to go home, they must understand this and be flexible on the days for this as there is a roster in place to keep the end of day process evenly divided by the team


Key Activities:
Develops relationship with allocated customers
Accepts all orders (from customer or overseas office) and processes such.
Creates and confirms transport order to ensure pickup of the shipment at origin.
Performs booking and booking optimization according to internal guidelines as defined by product.
Process all booking to carriers and issues HAWB instructions.
Runs all checks on HAWB prior to acceptance/print of HAWB.
Completes all Export/Import HMRC Requirements.
Fully ensures compliance with varying countries security needs, AMS/ACI etc.,
Prepares, controls and distributes all required Import/Export documents to counterparts (carriers, consignee, supplier) complying with regulations and internal procedures.
Checks responses from counterparts and finalizes validation of required documents.
Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
Provides spot quotations and closes contract.
Performs up and cross-selling (inbound calls) for existing customers and passes on leads to Sales.
Takes and handles customer inquiries, e.g. Track and Trace.
Takes customer requests with regard to Go Green topics and informs Country Go Green Head.
Reviews reports (generated by the Performance Reporting & Exception Specialist) and sends them to the customer.
Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function.
Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete.

Import Export Customer service

someone working for a manufacturer or retail business, experience would be as per the below;

Responsible for taking and processing orders from customers, using great attention to detail to ensure that all aspects are dealt with properly.
Speaking and selling to customers over the phone, establishing good rapport not only with domestic customers but with commercial customers also. Such communications also include dealing with any problems that may arise during order processing and transport and providing good and satisfactory customer service.
Maintaining a good relationship with haulage companies to ensure that clear and correct instructions are relayed so that the consignee receives their goods as requested and on time.
Raising export/customs documentation such as Commercial invoices, Certificates of Origin, EUR1 Forms, ATR Forms and Arab Certificates of Origin to comply with customs requirements and ultimately to ensure customer satisfaction and efficient transport.
Using programs such as CRM and Sage 200 to raise, despatch and invoice orders as well as checking and allocating stock. This also includes managing customer accounts.
Regular use of Microsoft Office, including Excel to create and maintain spreadsheets for the recording of important information.
Taking payment from customers over the phone or by issuing proforma invoices.

E- Commerce customer service clerk

Receive Pre-alert
Arrange unloading
Customs Clearance (they dont have to do this)
Monitoring of the above
Arrange release from shipping line to warehouse
Coordinate collections
Keep customer updated


A usual customer service clerk could do this job

working within warehouse releasing goods from shipping line to the warehouse.

experience is required with e-commerce

Working in a parcel delivery office,speaking to customers about their parcels , contact with drivers .Lots of problem solving .Input information onto data base .Must be confident face to face with public and on the telephone.

Export Customer Service Coordinator

Our client is an international freight and Logistics company

Ideally candidates should have Export Experience
The Roll Mainly involves
Bookings
Arranging Transport for clients cargo
Dealing with day to day client queries
Some invoicing.
Good Clear Telephone Manner
freight experience would be advantage but not essential.

Our Enfield based client is looking to recruit a Permanent Operation Agent for their busy distribution hub.
You will receive orders from customers either online or by telephone and input information into their in house computer system, you will work as part of a team advising customers on each stage of the process from order to despatch including liaising with members of the warehouse team and delivery drivers.
You will work with a small team who are very friendly who will support you as you learn the job.
Good communication and computer skills necessary and be able to work in an office in a fast paced environment, training will be given on their systems.
This vacancy will start via First Choice Staff and then progress to become a permanent job for the successful applicant.
5 years reference check and a DBS will be required for this vacancy.
Hours 07.00 - 16.00 Monday to Friday.
Rate GBP9.20 per hour.
Client has rest room with pool table and other recreational equipment.
Interviews week beginning 11th November 2019.

Our Enfield based client is looking to recruit 3 Permanent Operation Agents for their busy distribution hub.
You will receive orders from customers either online or by telephone and input information into their in house computer system, you will work as part of a team advising customers on each stage of the process from order to despatch including liaising with members of the warehouse team and delivery drivers.
You will work with a small team who are very friendly who will support you as you learn the job.
Good communication and computer skills necessary and be able to work in an office in a fast paced environment, training will be given on their systems.
These vacancies will start via First Choice Staff and then progress to become a permanent job for the successful applicant.
5 years reference check and a DBS will be required for this vacancy.
Hours 14.00 - 22.00 Monday to Friday.
Rate GBP9.20 - GBP11.50 per hour (Includes Premium Shift Rate).
Client has rest room with pool table and other recreational equipment.
Interviews week beginning 11th November 2019.