AOG Supervisor
07383
Posted: 23/11/2023
- £38000 - £42000
- Heathrow
- Permanent
Our client is looking for an AOG Supervisor to lead and supervise a team within the AOG department. Supporting the Manager to achieve Customer/Network expectations.
This will be a very hands on role, with a strong Customer focus bias. Freight Forwarding AOG experience essential. Mainly Exports but also some Imports.
Key Tasks and Responsibilities
· Responsible to ensure that Customer Reports are up to date and accurate
· Manage Customer KPIs
· Maintain SOPs
· Ensure Financial responsibility and KPIs for each Job File
· Conduct weekly communication meetings with team
· Conduct cross training within the team
· Hold customer reviews
· Professional handling of any Customer complaints
· Conduct yearly staff performance interviews
· Assist with the department budget
· Maintain mailboxes under your control
· Suggest department improvements
· Be involved in the accurate and prompt quoting for customers and the network (All modes)
· Work closely with other department Team Leaders to ensure no holiday crossovers
· Be available to cover shifts/ holidays taken within the Team
· GDP training to be completed as detailed in the GDP training matrix
· To ensure staff are trained in GDP as per training requirements relevant to their role.
· Any other delegated tasks as deemed reasonable as assigned by the reporting superior
· Drive Operational Excellence
Minimum Education and Experience Requirements:
· Excellent communication skills, both verbal and written
· Calm and professional manner
· Analytical approach
· Strong Customer focus
· Must be able to lead and drive the team to common goals.
· Ability to adapt to change and work effectively as part of a team
· Manage Customer expectations
· Be able to adapt quickly and be flexible to matters arising
It is a Monday to Friday 9m to 5.30pm role but flexibility is required
Salary up to GBP42K depending on experience
* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.
IND1
This will be a very hands on role, with a strong Customer focus bias. Freight Forwarding AOG experience essential. Mainly Exports but also some Imports.
Key Tasks and Responsibilities
· Responsible to ensure that Customer Reports are up to date and accurate
· Manage Customer KPIs
· Maintain SOPs
· Ensure Financial responsibility and KPIs for each Job File
· Conduct weekly communication meetings with team
· Conduct cross training within the team
· Hold customer reviews
· Professional handling of any Customer complaints
· Conduct yearly staff performance interviews
· Assist with the department budget
· Maintain mailboxes under your control
· Suggest department improvements
· Be involved in the accurate and prompt quoting for customers and the network (All modes)
· Work closely with other department Team Leaders to ensure no holiday crossovers
· Be available to cover shifts/ holidays taken within the Team
· GDP training to be completed as detailed in the GDP training matrix
· To ensure staff are trained in GDP as per training requirements relevant to their role.
· Any other delegated tasks as deemed reasonable as assigned by the reporting superior
· Drive Operational Excellence
Minimum Education and Experience Requirements:
· Excellent communication skills, both verbal and written
· Calm and professional manner
· Analytical approach
· Strong Customer focus
· Must be able to lead and drive the team to common goals.
· Ability to adapt to change and work effectively as part of a team
· Manage Customer expectations
· Be able to adapt quickly and be flexible to matters arising
It is a Monday to Friday 9m to 5.30pm role but flexibility is required
Salary up to GBP42K depending on experience
* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.
IND1
Richard Edwards
Operations Manager - Heathrow