Assistant Operations & Key Accounts Manager

An Operations Assistant Manager plays a crucial role in ensuring the smooth functioning of a department. the main requirements for this role typically include strong organisational skills, effective commiunication abilities, and a keen attention to detail. You are expected to assist in overseeing daily operations with your Supervisors, which entails coordinating tasks, schedules, and resources to meet department objectives. Additionally, proficiency in using various software and office tools, as well as the ability to analyse data and make informed decisions, is essential. Adept problem-solving skills, adaptability, and the capacity to work collaboratively with team members and other departments are also vital requirements for an Operations Assistant Manager to possess. Finally, a commitment to maintaining a safe and efficient working environment often completes the key qualifications for success in this role.

A Key Account Manager plays a pivotal role in maintaining and nurturing a company's most valuable client relationships. The main requirements for this position include exceptional communication and interpersonal skills, as they must effectively liaise between the client and the company. Strong analytical abilities are also crucial, enabling them to assess client needs and market trends, and to develop tailored solutions. A deep understanding of the client's industry and business, as well as the company's products or services, is essential for providing strategic guidance. Additionally, organizational skills are vital for managing multiple accounts efficiently. Lastly, a Key Account Manager should possess a results-oriented mindset and a proactive approach to identify opportunities for growth and long-term partnership development.

Sound experience of Assist Managing within the freight forwarding industry
Computer literate with basic knowledge of Excel, Word. Preferred but not essential AS400, Lotus Notes and ASM Sequoia.
Good communication and motivational skills, with the approach to delegate and be able to lead by example and make decisions using sound judgement.
Ability to communicate effectively.
Be able to work accurately with good attention to detail.
Excellent strategic, analytical and negotiation skills & the ability to plan, execute and complete a given task within a specified timeframe.
Self initiative.
Be able to work as part of a team.
Understand requirements and operational procedures and be able to Identify areas that require Improvement/change/update.
Good organisation skills and ability to oversee others.
Problem solving and Leadership skills.
Flexible attitude with requests for reasonable operational related projects which the company requires.

Job Tasks and Responsibilities:

An Assistant Manager serves as a vital support role in an organization, assisting the manager in various operational and administrative tasks. Their primary purpose is to facilitate the efficient functioning of a department or team by supervising staff, ensuring processes run smoothly, and maintaining a high level of customer service or productivity. They are expected to step in for the manager when needed, uphold company policies, and contribute to team development. The objective of an Assistant Manager is to collaborate with the management team to achieve departmental goals and ensure a well-organized, productive, and customer-focused work environment.

Ensure smooth running of your department.
Management of all administration in relation to the documentation, such as, invoices, packing documents, certificates, and other specific documents in relation to the product and export regulations for both UK and the receiving country.
Management of order acknowledgements for all orders and providing customers with order updates and delivery scheduling.
Management of staff (training, performance management, attendance etc),
Review of initial and ongoing contracts.
Monitoring costs and negotiating rates with suppliers
Dealing with customer queries and resolution of issues.
Preparing monthly business activity report & revenue report
Developing new customers on own or with Sales Team
Operation of Quality Assurance system including GDP
Ensuring internal and regulatory compliance and resolution of non-conforming Items
Retention of specified Quality records
Maintenance and identification of staff Training
Assist and support in both internal and external audits.
Any other reasonable task requested by GM.
IATA CEIV Pharma Logistics
o Supporting team for the compliance to the GDP QMS in relation to IATA CEIV Checklist

The hours are 9am to 5.30pm Monday to Friday

Salary cGBP45K

* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.
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