Customer Services Operator
Freight Forwarding · Basildon, Essex
An opportunity has arisen in our clients Basildon Office for a Customer Services Operator.
Salary: GBP27,000 - GBP29,000 (dependent on experience)
Hours of Work: 08.30am to 5.30pm (1hr unpaid break) 40hrs per week- on site.
The successful candidate would be responsible for supporting the Customer Services & FFD Manager.
Key roles and responsibilities
Ensure customer Bookings are accurately taken and entered into operations system, International, National, and cross trade.
Booking deliveries in with customers.
Liaising with suppliers / Origin Offices.
Build strong relationships with customers.
Invoicing and administration.
Ensure Bookings made with Origin office.
Aid Credit Controllers with the collection of overdue payments from suppliers or clients.
Skills, experience, and competencies
Be able to prioritise own workload but also be able to work as part of a team.
Be fully conversant in IT skills e.g., Microsoft Office Suite (Word, Excel) and systems.
Have excellent communication skills over the telephone and e-mail.
Have experience with Excel reporting.
Have good team working skills.
Have good understanding of logistics processes and procedures.
20 days + public holidays annual leave entitlement, plus 1 Milestone Day to take as you wish.
Loyalty days up to a maximum of 5 days (1 per each full year of employment completed).
An annual salary review.
After 3 months service employees are entitled to become a member of the Group personal Pension Plan. After one years service the company offers enhanced Pension contributions of 9%.
After one years service employees are eligible to join the Private Medical Scheme (application process required).
After completing six months service, Death in Service is equal to three times your annual salary.
Access to our confidential Employee Assistance Programme for you and your immediate family members (spouse/partners and children aged 16 to 24 in full-time education, living in the same household).
Access to our Employee Discounts and Perks platform, which includes grocery shopping, holidays, movies, sports, wellness and many more.
* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.