Export Operations Lead

  • £38000 - £45000
  • Heathrow
  • Permanent
We are working with an established freight forwarder who is looking to recruit an Export Operations Lead.
Role involves:
· Lead the operations team and disseminates activities on a day-to-day basis.
· Drives product KPI compliance and milestone updates.
· Supports relationships with key customers and key suppliers resolving concerns, interacting with customers service, operations and sales personnel to resolve any conflicts on a timely basis.
· Lead Customs Operations and execution with the scope on the entire country.
· Coordinates all transnational operations (Export, Import and Customs activities) adhering to regulations and internal procedures.
· Ensures all Operations team meet customer requirements and takes corrective actions in case of deviations from requirements.
· Provides guidelines to Export, Import and Gateway to ensure transactional operations are consistent with group business strategy and compliant with the local business environment.
· Monitor quality and adherence to standards and is responsible for constant improvement and optimisation of product means.
· Develops a high-performance service culture within the Export and Import Departments.
· Ensures realisation of budgetary performance by setting and monitoring clear objectives.
· Manages interface with customer service, products and Global Service Centres as required.
· Directly support, negotiates and administers contracts with Airlines and Vendors supporting with Air Product.
· Develops and overseas the Air procurement strategy, approach and business rules for carriers selection and utilisation.
· Leads and directs engagement with carrier performance management.
· Leads and directs station Exports, Imports and Energy personnel on observance of operating plans supporting the air products.
· Accountable for results, ensuring that performance meets overall business needs.

· Excellent verbal/ written communication skills and excellent time management ability.
· Strong knowledge of contracting, negotiating, organisation development/change management, budgeting, action planning and supervision are required for successful performance.
· Demonstrated initiative, ability to exercise good judgement and ability to achieve results through others.
· Strategy and planning an ability to think ahead and plan over a 12-24-month time span, strong customer orientation and excellent interpersonal and communication skills.
· Computer skills Excel, Word and PowerPoint.
· Ideally degree educated
· Minimum of 4-5 years direct experience and working knowledge on customs and brokerage entry processing.
· Min 4 years work experience relative to trade compliance.

Monday to Friday.
Salary depends on experience.

Please forward CVs to sue.stone@firstchoiceuk.com

If you do not hear from us within 7 days, your application has been unsuccessful

Sue Stone Senior Recruitment Consultant - Heathrow

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