Customer Care Associate - ideally1-2 years exp | First Choice Staff

Customer Care Associate - ideally1-2 years exp

  • £25000 - £30000
  • Heathrow
  • Permanent
Fantastic new role has become available for a Freight Customer Care Associate to join this Niche department/Team based close to Heathrow

Ideal candidate will have a basic understanding of the job, have worked in Freight dealing with Customer services and ideally understand logistics

You will be responsible for being the key point of contact for our clients in the Art Galleries and Auction Houses vertical and therefore managing their precious requests & expectations during shipments.

Training and support will be given in any areas. Ideal experience would be around 1-2 years within similar role

Duties will include:

Manage incoming clients requests, including quotes & use of our pricing system
Follow the clients shipments and proactively update them on latest evolutions.Develop your own clients relationships and guarantee company reactivity and level of service.
Communicate with the different logistics teams to fix together different issues daily.
Suggest improvements in operational processes within the Operations team
Work with the tech team on our current and future appealing platforms and product
Monday to Friday, 25 days holiday + B/H, Private health, Pension
Salary on offer is paying up to cGBP25k-GBP30k plus performance bonus.
Please send your CV to

If you do not hear from us within 7 days unfortunately your application has been unsuccessful on this occasion

Kellie Buckley Senior Recruitment Consultant - Heathrow

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