Freight Customer Service

  • £27000 - £30000
  • Essex
  • Permanent
We are working with an established Freight Forwarder who are looking for recruit a Freight Customer Service Operator.

Monday to Friday 8.30am - 17.30am

Duties and Responsibilities

· Assist the Head of Customer Services in the execution of their duties in support of the Managing Directors vision of the company to become more competitive and profitable
· Understand and execute the departments vision of good business development in order to ensure outstanding customer services to clients
· Maintain the operations system ensuring customer bookings are accurately recorded
· Maintain regular communication with sales teams reporting new sales leads and handover of shipments
· Create new and maintain current SOPs for the department
· Implement and improve new efficiencies in customer workflow in conjunction with line manager
· Maintain key accounts and ensure general enquiries are expedited
· Gain feedback where possible and follow up enquiries
· Deal with customer/client complaints are expedited in the agreed timeline in accordance with SOPs.
· Aid Credit Control with collection of overdue payments from suppliers/clients
· Ensure customer due diligence checks are completed for new customers
· Maintain at all times high standards of personal quality, Health & safety and professionalism and actively promote all company policies and procedures.
· Represent the company in the best possible light at all times.
· Ensure to oversee client management and sub-contractor management in line with polices, practices and procedures.
· Ensure all financial transactions in compliance with Alpi organisational policy and procedures, legal requirements, and good practice guidelines.
· Ensure to carry out processes, practices in line with policies, practices, and procedures.
· Ensure customer Bookings are accurately taken & entered operations system, International, National and cross trade
· Provide customers with accurate and cost-effective quotations within a timely fashion
· Confirm quotations received by telephone (within half an hour)
· Booking consignments with third party contractors
· Quoting cross trade consignments
· Booking deliveries in with customers
· Liaising with suppliers / Origin Offices
· Build strong relationships with customers
· Invoicing and Administration
· Ensure Bookings made with Origin office

Skills, Experience and Competencies

· Knowledge of road freight market rates and services, ability to quote accordingly.
· Be able to prioritise own workload but also be able to work as part of a team.
· Be fully conversant in IT skills e.g., Microsoft Office Suite (Word, Excel) and systems.
· Have excellent communication skills over the telephone and e-mail.
· Have experience with Excel reporting.
· Have good team working skills.
· Have good understanding of logistics processes and procedures.
· Ability to work as part of a team as well and being confident independently
· Demonstratable working administrative background
· Must have analytical skills, with a high level of detail

Company Benefits

Along with 20 days annual leave + public holidays and yearly salary review, we offer the following benefits:

· After 3 months service, employees are entitled to become a member of the Group personal Pension Plan
· After completing six months service,i UK Death in Service equal to three times your annual salary
· After one years service the company offers enhanced Pension contributions of 9% annual salary
· After one years service employees are eligible to join the Private Medical Scheme (application process required)
· Holiday loyalty days up to a maximum of 5 days (1 per each full year of employment completed).
· One Milestone Day per year to take as you wish
· Confidential EAP platform for you and your immediate family members as spouse/partners and children aged 16 to 24 in full-time education, living in the same household
· Access to our Employee Discounts and Perks, which includes Grocery Shopping, Holidays, Movies, Sports, Wellness and many more

Please forward CV's to
* If you have not heard from us within 7 days your application has been unsuccessful.

Sue Stone Senior Recruitment Consultant - Heathrow

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