Multi Modal Aerospace Operator

  • £30000 - £33000
  • Heathrow
  • Permanent
An established freight forwarder is looking to recruit an Multi Modal Aerospace Operator.
Job summary:
The position is focused on ensuring meeting customers expectations by providing excellent customer service including customs clearances, quotes, arranging shipments, invoicing and all other functions as required.
Multi modal experience required. also supporting the supervisor during holiday and absent periods from the office.
Key Activities:
Remain in contact with customers and suppliers to maintain relationships.
Be a part of the on-call rota contracted to a 1 in 3 weeks basis.
Cost control
Completion of end-to-end forwarding activities as the individual role requires.
Follow strict and time sensitive SOPs/KPIs to ensure compliance.
Work closely with internal and external customers
Focus on customer service.
Use of Cargo Wise/MS office as requested.
Ensure invoicing and job costing are updated within the required timeframe.
Month end department compliance
Customs Entries
Assist Supervisors and line managers where required.
Ensure all reports including internal and customer specific are completed within the deadline.
Resolve queries from customers and suppliers.
Ensure Best Practice models are adopted.
Work closely with the line manager to complete Internal and external rates reviews.
To take part in customer reviews when required to build up visibility and relationships with customers.
Assist sales and management with customer development.
Operate within companies QA system.
Always remain customs and H&S compliant
Any other tasks as directed by their supervisor or line manager.
Technical Experience:
Fully PC literate on excel and word applications.
Educated to GCSE/O level standard or equivalent.
Good Customs clearance knowledge
Good operational knowledge
A high level of customer service skills
Behavioural Competencies:
Problem solving skills.
Procedure and SOP writing skills and ability to work within these.
Customer service driven.
Result-oriented and driven to achieve goals and meet targets.
Profitability and result-oriented and always looking for improvement in our business processes.
Team oriented.
Well organised
Quality focus
Good Knowledge of Cargo Wise
Knowledge of Customs Tariff and Procedures
Financial Awareness
Negotiation Skills
Willingness to work flexible hours as the business requires.
Self-motivation and drive to succeed.
Working Monday to Friday 9am to 5.30pm, 1 in 4 weeks out of hours on call, GBP75 per day and weekends GBP150 per day total GBP675 a week.

Please send CVs to

If you do not hear from us within 7 days, unfortunately your application has been unsuccessful.

Sue Stone Senior Recruitment Consultant - Heathrow

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