Operations & Customer Service Agent - Ocean

  • Enquire
  • Hampshire
  • Permanent
Operations & Customer Service Agent - Ocean, Southampton
As an Operations & Customer Service Agent, youll use your talents to create innovative solutions and shape the future across our business. Join a global network of passionate experts - backed by the latest technology, to take your career to the next level.

Key Activities Include:
Extremely High Level of service
Must be able to self manage time, systems and processes
Be a strong team player, taking on accountability for all tasks within this role
Keep on top of the daily needs of multiple customers to ensure we meet their expectations
Process shipments on internal systems
Keeping on top of station KPIs and personal KPIs
Liaise with internal branches UK and overseas
Complete on going reports required both internally and for customer reference
Be willing, able and have a can do attitude
Be cost conscious, helping the team operate within budget, ensuring that best market rates are achieved
Continually monitor logistical procedures to ensure the best delivery solution is applied
Support all team members within their own role
Keep a clean and well-presented working environment
Identify service/delivery improvements and escalate to Manager for consideration/implementation
Support with ongoing process improvements using company methodology
Complete all statutory and mandatory training
Contribute to the company continuous improvement program

Skills and Qualifications:
· Excel/Word (must have a high level of competence)
· High level of computer skills/speed due to several computer systems/programs
· Commercial awareness essential
· Clear and concise communication skills (written and spoken) essential
· Ability to follow processes
· Ability to support a culture of continuous improvement
· Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams
· Knowledge of Freight Forwarding industry: imports, exports and related processes desirable
· Two or more years experience within the Freight Forwarding Industry desirable
· 5 GCSEs including Maths and English at Grade C or above - or equivalent desirable

The hours are Monday to Friday 9am to 5.30pm but flexibility is required

Salary based on previous experience

* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.

Richard Edwards Operations Manager - Heathrow

Apply for this role