Our client is looking for an Operations Specialist with experience primarily in Seafreight Imports and Exports but ideally including Airfreight Imports and Exports as well.
Job Purpose: Provides high level of customer service, satisfaction and operational compliance
As part of the operations team learn all customer processes and be ready to support colleagues as required
Provides high level of service for primarily Oceanfreight (but also Airfreight) customers and learn and develop skills relating to 3PL warehousing activities.
Drives own performance and challenges others positively to achieve KPIs
Participates in reviews with team to identify areas of improvement, reviewing KPIs and enhancing overall service quality
Collaborates with operations and warehouse team and other functions to ensure smooth customer-related process flow
Prioritizes work tasks and calls out to team leader/supervisor where assistance required, process improvement required or where own work load enables assistance to other colleagues.
Takes an active role in personal development and coaching positively pushing line managers for 1-2-1 time, feedback and identification of training needs
Serves primary contact for at least one of the teams top customers and provides buddy support to other colleagues
Implements Company people processes in a consistent manner to ensure excellent service delivery, customer retention, profitability and adherence to station and own KPIs and metrics.
Ensures that all external and internal enquiries are responded to promptly and professionally
Escalates issues if required.
Ensures that all interactions of self and team are compliant with Company Code of Conduct and other compliance requirements e.g. anti corruption.
Skills & Experience & Educational Qualifications:
Minimum three years Operations (AFR/OFR) experience with an excellent knowledge of Operations processes and systems and ideally experience of using CW1 and MSExcel.
A proven ability to identify and meet customer and operational needs in a professional and friendly manner.
Ability to understand and work within prescribed processes to achieve KPIs.
Results driven and good attention to detail
Good written and spoken English and excellent telephone and e-mail skills.
Excellent interpersonal skills
Able to prioritise and perform under pressure
A good team player with ability to identify and prioritise work for self and others
Good commercial attitude
A level education or broad GCSE level education
Monday to Friday 9am to 5.30pm but flexibility is required
Salary GBP30K to GBP35K depending on experience
* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.