Our client is looking for a Receptionist/ Customer service advisor to join their team.
Purpose of Job:
To provide the effective management and co-ordination of reception & client liaison services.
Provide and ensure a friendly, efficient, and professional customer service to all visitors and employees
Respond to all enquiries or pass to the relevant department in a clear, consistent and professional manner at all times
Develop existing processes and procedures, use of all internal systems and equipment to support business objectives. Working closely with all departments to deliver excellent customer service to encourage repeat business.
Account management and the administrative support of the sales office with all conference, events and weddings throughout the company, including show rounds, final details, account management, administration, finance reporting and customer and account support.
Co-ordinate, develop and promote company, services and products at all times.
To maintain good liaison and communication between all customers and departments to ensure a seamlessly smooth and efficient operation.
Have the ability to handle all telephone, email and face to face enquiries, quote relevant rates and negotiate terms.
Use the telephone system to receive and answer all calls to agreed service levels.
Ability to constantly prioritise, while delivering best service to all customers and accounts at all times
Work with individual client contacts consistently recommending solutions and pre-empting possible problem scenarios, prior to, during and after their stay.
Deal with and manage difficult customers to ensure the best. Keep record of what has happened and report through to your line manager, ensuring that when need be the situation is passed onto a manager to achieve the acceptable outcome.
Ensure all enquiries are handled, stored and actioned appropriately on a daily basis
Co-ordinate all in house conference and event business on a weekly basis.
The working week is any 5 days over 7. Reception is required to be covered from 6.30am 10.30pm.
Salary: GBP22,672 - GBP24,500
**If you have not heard back from us within 7 working days please assume you have been unsuccessful**