Restaurant Host

08414
  • £27777
  • Berkshire
  • Permanent
Our client is looking for a Restaurant Host to join their team.

POSITION OVERVIEW
· To provide a professional and courteous welcome within the restaurant and across the ground floor of the hotel
· To maximize the business opportunity by optimizing the reservations and table allocation
· Ensure consistently outstanding service to guests and maximize business potential
· Ability to communicate information to the kitchen and restaurant to help deliver exceptional service.

ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS
Host tasks:
· To greet, welcome & provide hosting services to create a seamless journey and outstanding Brand experience for hotel guests
· Host and manage guest arrival and seating: welcome, meet, greet
· Assist guests with their coats.
· Ensure guest table is clean and prepared prior to service
· Provide clean and up to date menus
· Coordinate reservations & table allocations to optimize business opportunities & maximise guest satisfaction
· Answer all telephone calls in a courteous and friendly manner within three rings
· Display thorough knowledge of special events, promotions, hotel information and other F&B outlets.
· Explain and actively sell products and facilities, both on the telephone and in direct guest contact
· Take and process all reservations as necessary in accordance with the Restaurant Reservations and Hotel policy
· Maintain all files for past and future bookings & refer special requirements to the Manager
· Assist with service as required
· To perform all reasonable tasks designated by the Manager
· To act as a team player, by proactively seeking information & providing clear & effective communications with all team members
· This role holds specific responsibility for money, you will be required to handle cash & perform other billing transactions

QUAIFICATIONS & DESIRABLES
· Previous experience in a luxury hotel environment
· Experience within an operational role
· Knowledge of food & beverage
· Excellent written and verbal English
· Immaculate presentation
· Administration experience and ability to use Microsoft Office packages

*If you have not heard back from us within 7 working days please assume you have been unsuccessful*

IND1

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