Trainee Import Export Customer Service

£21000 - £22000

Job Description

Trainee Import/Export Customer service role,

The job description is below and the successful candidate would receive full training.

The operator would report to our Export Supervisor
The hours of work would be 09:00 to 17:30 5 days per week,
There will be a requirement for the operator to learn the end of day process which will mean they will be required to ensure the end of day process is complete before leaving to go home, they must understand this and be flexible on the days for this as there is a roster in place to keep the end of day process evenly divided by the team

Key Activities:
Develops relationship with allocated customers
Accepts all orders (from customer or overseas office) and processes such.
Creates and confirms transport order to ensure pickup of the shipment at origin.
Performs booking and booking optimization according to internal guidelines as defined by product.
Process all booking to carriers and issues HAWB instructions.
Runs all checks on HAWB prior to acceptance/print of HAWB.
Completes all Export/Import HMRC Requirements.
Fully ensures compliance with varying countries security needs, AMS/ACI etc.,
Prepares, controls and distributes all required Import/Export documents to counterparts (carriers, consignee, supplier) complying with regulations and internal procedures.
Checks responses from counterparts and finalizes validation of required documents.
Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
Provides spot quotations and closes contract.
Performs up and cross-selling (inbound calls) for existing customers and passes on leads to Sales.
Takes and handles customer inquiries, e.g. Track and Trace.
Takes customer requests with regard to Go Green topics and informs Country Go Green Head.
Reviews reports (generated by the Performance Reporting & Exception Specialist) and sends them to the customer.
Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function.
Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete.