OPERATIONS & CUSTOMER SERVICE SPECIALIST x3
Work within the general export team, processing of multi modal movements through the companies services to meet the customers requirements, completing all duties agreed within this profile
Extremely high level of service and accuracy.
Must be able to self-manage, time, systems and processes.
Be a strong team player, taking on accountability for all tasks within this role.
Keep on top of the daily needs of the customers to ensure we meet their expectations.
Complete export paperwork and control the movement of shipments around the world.
Prepare shipments including all relevant information up to point of despatch.
Liaise with the shippers to obtain all shipment information to process shipments.
Be willing, able and have a can do attitude.
Be cost conscious, helping the team operate within budget, ensuring that best market rates are achieved.
Responsible for ensuring all costs are captured and billed on files.
Continually monitor logistical procedures to ensure the best delivery solution is applied.
Support all team members within their own role.
Keep a clean and well-presented working environment.
Identify service/delivery improvements and escalate to manager for consideration/implementation.
Support with ongoing process improvements using First Choice methodology.
Hazardous goods trained (not essential but a benefit)
Excel/Word (must have a high level of competence)
High level of computer skills/speed due to several computer systems/programs
At least 12 months experience on air exports (not essential but a benefit)
Must have Freight Forwarding experience!