Deputy Head Housekeeping

£28000 - £32000

Job Description

Our client is looking for a Deputy head Housekeeper for their hotel in Ascot.
Purpose and scope of role
To ensure that Housekeeping is carried out safely and correctly . To work with your team to provide the highest standards of cleanliness and comfort for our guests and colleagues.

Housekeeping Operations
Supervise and lead a section team of direct reports and cross functional staff
Provide day to day direction and allocation of tasks for team
Liaise with other departments and ensure good communication
Check all bedrooms, corridors and areas within your section on a daily basis, that they are cleaned and set to the required standards
Be aware of all room statuses, arrival times and follow up all queries
Have an understanding of all hotel services. Note any guest requests/ requirements and ensure these are actioned and followed up
Hand in, document, label and store all found property in area provided
Make sure Room Attendant services and storage areas are kept clean, tidy and well stocked
Assist with stocktaking
Report maintenance faults and ensure repairs are carried out
Be conversant with all chemical cleaning supplies as per cleaning supply manual
Checking of all guest rooms prior to the guests arrival and ensure VIP set up
Over see the deep cleaning/ spring cleaning schedule is adhered to
Adhere to grooming guidelines at all times
People Development
To motivate and train team members
Participate or lead Departmental & Section team meetings and/or training sessions
Assist in induction and on the job training so all staff reach required standards
Monitor and evaluate team performance
Ensure all team members are enabled to deliver consistently good service
Have effective communication within section team and department. Escalate any issues to Senior or Head Housekeeper
Health & Safety
Comply with all statutory and company health and safety, fire, bomb and security regulations
Ensure job required certificates are kept up to date
Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required
You may on occasion be required to adjust your hours of work to cover the business needs
* Fluent in English & Written
* Previous Housekeeping Supervisory exerience
* Housekeeping Procedures & Processes
* Organised & an eye for detail
* Well presented & good customer service

* We are only able to accept applications from candidates with previous experience for this role.

If you do not hear from us your application has been unsuccessful.