Guest Service Coordinator

04286
N/A
HEATHROW OFFICE
£20000 - £20309

Job Description

This vacancy is based in a 4/5* hotel in Ascot area.

POSITION OVERVIEW
To provide an exceptional guest experience, by anticipating guests needs in an intuitive manner and ensuring a seamless service is delivered from arrival through to departure.

ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS
To welcome all guests in a polite and friendly manner to ensure guests are immediately made to feel at home.
To perform a seamless check in and rooming according to the hotels standards.
To perform a seamless check out according to the hotels standards.
Exceeding guests expectations by providing a discreet and personalised service.
To be intuitive to guests needs, always offering an alternative if the first outcome can not be achieved.
To provide detailed knowledge of the area, promote hotel services and endeavour to make the guests stay as memorable as possible.
To take reservation calls outside of office hours when needed according to the hotels standards.
To liaise with guests prior to arrival to gather poignant information to make their stay more comfortable.
To ensure that guest requests for transportation within the estate are delivered in a timely fashion.
To drive buggies in a safe manner around the estate.
To develop a close working relationship with all departments and managers to ensure guest expectations are met.
Comply with all statutory and company health and safety, fire, bomb and security regulations
Ensure job required certificates are kept up to date
Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required
You may on occasion be required to adjust your hours of work to cover the business needs
QUAIFICATIONS & DESIRABLES
Hospitality diploma /degree
Previous experience within a 4/5 star environment
English country house experience
Customer service orientated
Experience of Opera
Excellent IT knowledge including Microsoft Office
Good written and spoken English
Team player
Well presented

The salary is up to GBP20,309 depending on your experience, MUST HAVE EXPERIENCE THOUGH IN USING OPERA COMPUTER SYSTEM & BE ABLE TO DRIVE.
** If you havent heard from us within 7 working days please assume you have been unsuccessful this time **