Freight Customer Service Operator

Job Description

FREIGHT CUSTOMER SERVICE OPERATOR – FREIGHT FORWARDING/IMPORTS & EXPORTS

Offering £18K TO £22K  

Excellent work benefits package, private health care, Pension, bonuses etc

Based in Birmingham

Global Freight & Logistics Organisation

This position of Freight Customer Service Operator, requires a candidate who is hard working and can communicate across all levels with customers (internal & external) as well as build relationships suppliers and 3^rd party service providers. Who has a desire and willingness to learn and is seeking to carve out a career in the Freight and Logistics industry.

We are working with a global freight forwarding organisation who are seeking to recruit a FREIGHT CUSTOMER SERVICE OPERATOR to work in their Birmingham based operation. The role requires a customer service focused individual who possesses excellent communication skills.

The successful candidate will be handling AIRFREIGHT shipments and duties will include:

• Responding to customer enquiries
• Quoting customers, and making bookings,
• Liaising with Airlines and hauliers,
• Building relationships with overseas offices
• Arranging collections and deliveries,
• Managing customer expectations,
• Resolving any issues and answering queries
• Processing Shipments through to delivery,
• Billing out and invoicing

Full training and career development will be offered to the successful candidate.

An excellent opportunity working for a Global Freight and Logistics operations.

IND1