Branch Manager - Freight Forwarding - Bristol - GBP50,000 - GBP55,000 PA
A challenging opportunity for an experienced, highly motivated manager has arisen to take on the role of Branch Manager in Bristol . The successful applicant must have a very high standard of customer service skills within the freight forwarding sector and the ability to work under pressure using their own initiative and as part of a team.
Candidates will also ideally have experience with the shipment of pharmaceuticals.
Key tasks and responsibilities:
Customer service and management.
Management of departmental processes, people and associated administration.
Maintenance and optimisation of all customer reporting & service dashboards.
Management of Quarterly Business Review process, including:
Performance Reporting against KPIs.
Drive a proactive approach to KPIs.
Cost control in relation to all Branch Activity, including identification & implementation of cost reduction opportunities.
Branch P&L responsibility.
Best practice benchmarking with existing customer & competitor/market solutions.
Drive decisions by data.
Define and implement new processes to ensure continuous improvement.
Enhance productivity through proactive performance management of operational teams and suppliers.
Ensure SOPs are maintained, updated and implemented.
Drive & monitor compliance to Control Tower SOPs.
Manage regular operational reviews with approved logistics service providers (ALSPs).
Support internal and external implementation & operational projects.
Ensure compliance to agreed confidentiality terms between parties.
If you are an exact match for this position send in your cv asap!