Receptionist / Customer Service

£18000 - £21000

Job Description

Purpose of Job:

To provide the effective management and co-ordination of reception & client liaison services.
Provide and ensure a friendly, efficient and professional customer service to all visitors and employees and consistently exceed their expectations
Respond to all enquiries or pass to the relevant department in a clear, consistent and professional manner at all times
Develop existing processes and procedures, use of all internal systems and equipment to support business objectives. Working closely with all departments to deliver excellent customer service to encourage repeat business.
Account management and the administrative support of the sales office with all conference, events and weddings throughout the company, including show rounds, final details, account management, administration, finance reporting and customer and account support.
Co-ordinate, develop and promote brand, services and products at all times.

Special Notes or Conditions:
The working week is any 5 days over 7. Reception is required to be covered from 7am - 10pm.

Also you will need to have receptionist / customer service experience within the hotel environment

**If you havent heard from us within 7 working days, please assume you have been unsuccessful this time**