Job Description
We are looking for a Customer Service Administrator, with experience of import/export customs procedures, to join our busy operations team, to ensure the best possible experience for all our clients.
The role of Customer Service Administrator will involve, but is not limited to, the following responsibilities:
Assist with shipping documentation
Provide quotations to current and potential customers
Liaise with offices abroad
Keep customer up-to-date, via email and telephone
Provide solutions to our customers requirements
Answer telephone calls and email enquiries
Stock maintenance for customers
Travel abroad when necessary
Build and maintain relationships with customers
Assist the Manager and colleagues as necessary in order to support the team.
Undertake additional duties, or assist other members of staff, as may be reasonably requested by your Manager or the Directors.
knowledge, skills and experience required from our Customer Service Administrator is:
Basic knowledge of import/export customs procedures/customs clearance (essential)
Experiences in customer service/logistics (essential)
Ability to build and maintain good working relationships with customers and colleagues (essential)
Attention to detail and problem-solving skills (essential)
A good knowledge of the English language, both verbal and written (essential).
The ability to prioritise and organise own workload to tight deadlines (essential).
Sound knowledge of IT systems - Word and Excel (essential)
A good knowledge of French and/or Italian language, both verbal and written (desirable)
Hold a full UK driving licence (desirable).
Experience of Boxtop/Boxtrax IT systems (desirable).
Experience of transporting valuable goods (desirable).
is based in Central London
Salary GBP30,000 to GBP35,000 depending on experience
The company offers the following benefits:
Annual Leave;
28 days per annum (including 8 national holidays).
Annual leave days increase with longevity.
Additional discretionary leave given over Christmas period.
Annual Salary Reviews & Performance Bonuses;
Salaries reviewed annually and are increased based on performance & longevity.
Discretionary bonuses are awarded based on performance.
Training;
On-the-job training provided.
Other benefits;
Pension Scheme (subject to eligibility).
Cycle To Work Scheme administered through Green Commute Initiative (subject to qualifying criteria).
Electric Car Scheme administered through The Electric Car Scheme (subject to qualifying criteria).
**If you havent heard from us within 7 working days please assume you have been unsuccessful this time**
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