Control Group Agent (4 on 4 off nights)

£28000 - £30000

Job Description

Job Title: Control Group Agent (Nights)
Hours: 4 on 4 off NIGHTS (12 hour shifts)
Salary: Up to GBP30k P/A based on experience

New opportunity to join this time critical Freight Forwarding agent in the capacity of a control group agent. Please note this is a permanent nights role.

Purpose of the Role:

Handle and monitor all operational activities ensuring compliance with all agreed company policies.
Handle and monitor all live activities ensuring adherence to agreed rate structures and pricing policies.
To work collaboratively with customer service and sales to ensure maximum client satisfaction.

Main Duties:

Work as part of the daily operations of the LHR team
Managing daily email volumes in the applicable inboxes.
Develop and implement customer focused operational policies and procedures
Assist with complex and escalated operational issues in accordance with the team leads/manager
Monitor accuracy of reporting and data base information
To on a daily basis ensure compliance to all agreed company policies, procedures and pricing structures.
Provide cover for general customer service processes & procedures when required

Experience Required:

Specialist (time sensitive/temp controlled) courier operations experience (clerical/office based)
Customer services experience
Comprehensive understanding of courier/freight operations including Import/Export/Warehouse & Transport.
Excellent understanding of world geography.
Comprehensive understanding of the various temperature-controlled packaging solutions available on to forwarders.
Understanding of transit milestones (COB/POD etc)

*We can only accept applications from candidate with the required stated experience for this role, if you do't hear from us your application has been unsuccessful