Control Group Agent (International Courier Shipments)

£18000 - £21000

Job Description

The purpose of this role is to provide Customer Service & Operational support and to ensure compliance with all company policies.

Candidates must have experience with international courier shipments (imports/exports) and be familiar with the processes and documentation.

Main duties:

Answering the phone in a professional and timely manner. A good telephone manner is essential
To take job orders from clients, include routing, classifying of service type, establishing a deadline and understand the full shipment requirements
To assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc.)
Tracking and tracing shipments
Daily monitoring of all phases in the shipping process (Warehouse/Transport/Imports /Exports)
Familiarize yourself with all special services we can offer and ensure customers are given all options available
Set up and organize special deliveries
Help develop and maintain relationships with clients
Ensure compliance with company policies and procedures
Manage daily email volumes
Manage daily tasks, monitoring job alarms and requirements

Salary is between GBP18,000 - GBP21,000 depending on experience

Hours are: Monday to Friday 09:30 till 18:30 - candidate must be flexible

Please email C.Vs to

*We can only accept applications from candidates with the required experience for this role. If you don't hear from us your application has been unsuccessful.