Control Group Operations Agent - Sunday to Thursday

£18000 - £23000

Job Description

Control Goup/Operations Agent

Purpose of the position
· Handle and monitor all Operational activities ensuring compliance with all agreed company policies.
· Handle and monitor all live network activities ensuring adherence to agreed rate structures and pricing policies.
· To work collaboratively with Customer Service and Sales to ensure maximum client satisfaction.

Main Responsibilities
· Managing daily email volumes in the Control Group inbox.
· Develop and implement customer focused operational policies and procedures
· Monitor accuracy of reporting and data base information
· Co-ordinate customer service projects and initiatives
· To on a daily basis ensure Network / Vendor partner compliance to all agreed company policies, procedures and pricing structures.
· Provide weekend / OOH cover for general Customer Service processes & procedures.
· Ensure staff manages alarms in system.
· Keep email folder up to date.
· Ensure smooth flow of work.
· Awareness of costs.
· Awareness of best routes.
· Lead by example.

General Duties/Responsibilities
· Ensure staff follows correct procedures on your shift.
· Maintaining all Operational functionality ensuring compliance with agreed procedures.
· Maintain professional manner towards all staff, seeking at all time to implement and maintain company policy
· Seek to resolve inter-departmental questions and issues as they arise and without conflict
· Adhere to all Company Policies, at all times
· To undertake any other reasonable duties/responsibilities at the request of the Department Manager of other Senior Management.

Desired Requirements
Specialist (Biopharm) Courier Operations Experience
Customer Services Experience
Comprehensive understanding of Courier/Freight Operations including Import/Export/Warehouse & Transport
Excellent understanding of World Geography

Sunday to Thursday 09:30 to 18:30 (times can vary)

Salary is up to GBP23,000

* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.