Job Description

Customer Service Clerk
Our client based in Colnbrook is currently recruiting for a Customer Service Clerk for their international courier company.
The ideal candidate will have experience working in customer service for an international logistics or Freight Forwarding company. The client would also consider someone with office based customer service experience, that isnt necessarily within the international logistics or Freight Forwarding industry.
Position Overview
Customer service is the first point of contact for customers and most suppliers. Therefore it is essential that the customer service assistant is able to work pro-actively and under pressure.
Essential Job Functions

Answering the telephone
Responding to emails
Taking customer bookings
Arranging insurance
Liaising with service providers
Handling customers queries and complaints
Providing quotes
Updating AIMS with PODS and any handling reports
Non-essential Job Functions
Contacting customers for commercial invoices
Contacting customers or agents when there is a problem with the collection or delivery
Sending off hardcopy PODS to other offices
As the main point of contact, the role requires somebody who is confident on the phone and remains calm under pressure. The assistant must have a good basic knowledge of countries and be able to advise on areas such as transit times & collection time cut offs.
Other Skills/Abilities
Good knowledge of Word and Excel software
French speaking would be beneficial
Excellent telephone manner
Ability to work under pressure

*We are only able to accept applications from candidates who have the required assistance for this role, if you don't hear from us your application has been unsuccessful.