Job Description

Export Operator End to end monitoring of outbound movements Day to day invoicing and job costing Communication with overseas offices/partners Regularly updating customers monthly rates Quoting new traffic Ensure all enquiries or other communications are actioned promptly and efficiently. Ensuring we meet company DATA Quality KPI with required tracking information. Ensuring any PM queries are cleared within KPI timeframe. Collecting VAT/Duty from customers if required Demonstrate flexibility and team skills within the site department to ensure consistent and uninterrupted service to the client and their customers. Administer the operating procedures as defined by the client. Compile daily reports on outstanding collections/deliveries Communicate daily on deviations to the transport plan put in place. Manage suppliers and the service they provide to us, directly and through the Product Manager. Customer service is paramount and relationship building is essential from day one. Any other delegated tasks as deemed reasonable as assigned by the reporting superior. Minimum Education and Experience Requirements: Good telephone manner and customer service skills are essential. Attention to detail. Friendly, calm, and professional manner Ability to handle pressure and good time-management. Ability to adapt to change and work effectively as part of a team. Enthusiasm and self-motivation