Job Description

FCL Manager

Roles and Responsibilities
Direction - team/supervision/management
Leadership - team/supervision/management
Attitude / discipline / morale
Troubleshooting
Responsible for Operators understanding of their roles
Cross training
Customer service
Tracking of Budget Vs Actual Figures monthly
Communication with Sales department
Ensure even distribution of workload between operators
Ensure outsourcing is being managed effectively by back office
Plan for adequate holiday cover
Ensure all invoicing is completed by end of month
Check month end profits
Prepare and issue monthly report to directors
Unlock files for any adjustment.
Keep a record of files unlocked, with reason and any difference in profit. Report to be send to financial director on 5th of every month,