The purpose of the role is to manage, develop and lead a customer focused Operational Support Team in providing effective and efficient handling of all customers operational/service requirements, in accordance with organisational policies and procedures, best practice/industry standards, compliance with relevant local, country and international laws and processes; and ensuring the team achieves/maximises Branch Gross Profit Targets.
To ensure the team provides the effective and efficient management of export/import shipments for all our customers to/from global destinations, ensuring they are tracked, monitored and invoiced correctly to the customer, and managed in accordance with best practice/industry standards, organisational policies and procedures, and ensuring compliance with relevant local, country and international laws and processes.
Required: approx. 3-4 years relevant freight forwarding experience - strong operational and industry knowledge
Preferred: proven people management skills
Required: Computer literate with intermediate level of Word, Excel, Outlook and Powerpoint
Required: Required: Strong communication (oral and written), influencing and interpersonal skills, with the ability to communicate at all levels
Required: Excellent customer service skills
Required: Confidentiality and discretion
Required: Good numeracy and commercial acumen