Import and Cross Trade Customer Service


£35000 - £35000

Job Description

Import and Cross Trade Customer Service

Purpose of the Job:

To expedite inbound and cross trade movements on behalf of our clients in their interests whilst delivering strategic objectives of the group.

Key Activities:

Planning and arrangement of international consignments according to client instructions and requirements
Receiving of pre-advices and shipping documentation
End to end monitoring of inbound and cross trade movements.
Opening of files and issuing notices of arrival for Sea, Air, Road & Courier shipments + Cross-Trades.
Issuing customs clearance instructions and ensuring 100% compliance with AEO and customs policy
Booking of FCL and LCL deliveries, inclusive of merchant haulages
Day to day invoicing and job costing
Follow up of purchase orders/shipments
Communication with overseas offices/partners
Obtaining release from shipping lines, if/when required
Regularly updating customers monthly rates
Quoting new traffic / new trade lanes
Ensuring we meet company DATA Quality KPI with required tracking information
Ensuring any PM queries are cleared within KPI timeframe
Collecting VAT/Duty from customers if required
Hours 09.00 17.30 hrs. 1 hour lunch


Min 2 years deep sea experience
Excellent ICT skills to include Microsoft packages
Dangerous goods by sea would be advantageous
Good telephone manner and customer service skills are essential
Attention to detail
Friendly, calm and professional manner