To lead the arrangement from origin stations of consignments, selecting and pushing through the best service in terms of both cost and service
Monitor and report on time pick up and departure, reporting into Customer Services.
To Monitor and push through while in transit to ensure that consignments move as booked.
Ensure excellent communication to the customer service teams.
To actively seek and implement cost savings on each and every shipment, taking full P & L responsibility
Focused on Sea Imports and be adaptable to deal with - Air Imports, Air Cross Trade, Road Imports, Road Cross Trade, Rail Imports & Rail Cross Trade when required.
Key Tasks and Responsibilities
Planning and arrangement of international consignments according to client instructions and requirements.
Take financial responsibility for both costs and revenue.
Have knowledge of - rail, road, air, and ocean.
End to end monitoring of inbound and cross trade movements
Opening of files and issuing notices of arrival for Sea, Air, Road & Courier shipments, and Cross-Trades.
Communication with overseas offices/partners
Ensure that any delivery transportation requirements of the end customer are met.
Regularly updating customer service monthly rates.
Ensure all enquiries or other communications are actioned promptly and efficiently.
Ensuring we meet company DATA Quality KPI with required tracking information.
Ensuring any PM queries are cleared within KPI timeframe.
Demonstrate flexibility and team skills within the site department to ensure consistent and uninterrupted service to the client and their customers.
Administer the operating procedures as defined by customer services.
Compile daily reports on outstanding collections/deliveries.
Communicate daily on deviations to the transport and flight plans put in place to customer services.
Manage suppliers and the service they provide to us, directly and through the Product Manager.
Any other delegated tasks as deemed reasonable as assigned by the reporting superior.