· Liaise with customers and relevant colleagues
· Arrange haulage with shipping line/hauliers
· Complete customer and supplier spreadsheets
· Ensure shipments are rated and invoiced correctly.
· Raise Sales Invoices and secure Payment
· Resolving any invoice queries - customer or supplier
· Processing supplier invoices
· Resolving any customer query or complaint.
· Negotiate and agree haulage prices with suppliers
KEY PERFORMANCE STANDARDS:
· Updating of all customer information systems is accurate and within an adequate time frame.
· Ensuring all customer requests and requirements are completed as per the structured SOP.
· Cargo movement and storage is completed using the most cost effective method to the company.
· To assist colleagues, and always work as part of a team.
· Company procedures are followed at all times.