Warehouse DIGITAL Fulfillment Coordinator E-Commerce
We are rapidly growing logistics and fulfillment provider that is looking for an individual to join our internal IT Team as Digital Fulfillment Coordinator. We are looking for someone to be able to support warehouse staff with our fulfillment service whilst assisting drive the digital change.
Key Duties and Responsibilities:
· Support all UK warehouses with implementation of digital technologies.
· Work closely within IT department to identify and develop integration opportunities with eCommerce platforms, carriers, and customers.
· Develops and implements plans to ensure success of fulfilment services.
· Monitor fulfilment and ecommerce markets to help internal fulfilment capabilities.
· Liaise and support customers with digital fulfilment solutions.
· Assist sales team providing current and potential capabilities to new and existing customers.
· Previous eCommerce\Fulfilment experience with a good understanding of the market.
· Excellent Communication skills.
· High Level of customer service skills.
· Problem solving methodology.
· Very strong attention to detail.
· Committed and able to deal with challenging scenarios.
· Ability to manage time efficiently and priorities workload.
· Proactive, forward thinking approach.
Good understanding of the following:
· Fulfilment and warehouse operations.
· Ecommerce platforms.
· Knowledge of warehouse management systems (Inventory\Receive\Orders).
· Integration possibilities.
· Cargowise One or similar experience.
Key Performance Indicators
· Customer feedback and satisfaction.
· Success of implementation of digital technologies.
· Progression of fulfilment services.