Job Description

This Vacancy is for the Export Agent based in Crawley/Gatwick area.

Purpose:
To assist with the day to day operation of the Customer Services Department. You will be working as part of a team dealing with customer requests and enquiries. Ensuring the highest level of service is experienced at all times. You will also be involved in communicating with Airlines on a regular basis.

Main accountabilities include:
Handling Customer queries for Export Consignments via e-mail and telephone
Checking with Airlines and partners that shipments have departed as planned
Completing various reports e.g. web bookings fail to show or require to be re-booked
Process bookings that have been received via our web portal
Ensure Airlines are notified of any changes to original bookings around weight and dimensions
Call Answering - Ensuring the telephones are answered in a timely and professional manner
Emails - ensure any email communication is answered as quickly and politely as possible.
To assist other Customer Service Agents and Management as and when required

Key Skills, Qualifications and Experience:
Excellent customer services skills ideally within an Export environment.
Excellent time management skills to ensure workloads are completed on a daily basis
Excellent Communication skills both written & verbal
Good telephone manner with previous experience of high call volumes
Good Operational & product knowledge desirable
Ability to work on own initiative and function within a team
Must be proactive & forward thinking

Monday - Friday 09:00am to 17:30pm
Salary is up to 19k depending on experience

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