Job Description

Customs Brokerage Manager

Providing key support management and guidance to a Customs Brokerage team.
Provide an excellent level of service to our clients on 2/3 major e-commerce Brokerage contracts. Seek efficiencies within the department and across the business to improve process and enhance client experience as well as maximise profitability.
Key responsibilities:
Ø Manage and develop a team of Customs Brokerage Operators
Ø Ensure a balanced flow of work across your whole team.
Ø Provide reporting to Board / Directors and clients as directed
Ø Take part in recruitment activities when required
Ø Conduct regular reviews with the members of your team and identify and follow up individual training needs.
Ø Work with other areas of the business to improve relationships and efficiencies.
Ø Any other duties and responsibilities that may be agreed from time to time.

Job Measurement:
Ø Formal review
Ø Client feedback, i.e. Customer satisfaction survey

Customer focus -
Improve performance standards of self and team and presents a positive and professional image even when under pressure.

Commercial Awareness - Understands business strategy and what makes a company successful
Ø Understands how their role contributes to the team and Group activities
Ø Understands the importance of and follows policies and procedures. Contributes to procedure development and looks to improve client satisfaction and profitability.
Ø Seeks out opportunities for new business from existing clients.

Communications - Able to express themselves clearly and succinctly
Ø Produce reporting in accordance with Regional and client expectations
Ø Builds positive working relationships at all levels.
Ø Completes Metrics with client and ensures full and accurate reporting

Leadership and Teamwork - Gives their best to achieve a desired result and builds effective relationships with individuals and the team.
Ø Works effectively as a leader of their team. Contributes ideas and solutions to support the best use of resources. Demonstrates effective delegation, performance monitoring and motivation of the team. Seeks ideas and input of colleagues in own and wider teams to make best use of expertise and improve team performance.
Ø Accepts responsibility for their actions and delivers quality in all their work. Assists others and has consideration of others needs and skills. Acts in a supportive manner and is flexible to the needs of the team.

Planning and organisation - Able to manage time effectively to achieve objectives

Problem solving and Decision Making - Is able to analyse situations, identify the key issues, develop options and identify the best solution.
Creativity and continuous Improvement - Always seeks ways to provide added value or effectiveness.

Must have previous Freight Customs experience