Time Critical Operational & Customer Service responsibilities
Client and Customs escalation
Responsibility for job level profitability
Development of staff
Management of suppliers
Must be able to work well under pressure within a target driven team environment
People Management and Staff Development
Solutions led approach to client needs
Import & Export Customs Procedure knowledge
Computer skills including excel, CRM data base and BoxTop.
Knowledge of the services
Commercially astute, ensuring profitability
Enjoy working with customers and building relationships.
Managerial responsibility for customer service delivery to Time Critical Client base
Management of Express / Time Critical Customer Service Team, including staff development and resource planning
Follow up and resolve any negative feedback re operational issues / customer service concerns raised by the customer
Responsibility for Gross Profit analysis, and Sales Invoicing / Job costing accuracy
To promote business development, ensuring all opportunities from existing business are followed through telephone sales, prospect sales site visits and quotations.
Contribute to ongoing operational development and cost saving measures
Identify areas of operational improvement by reviewing process regularly.
Keep up to date with Express / Time Critical market trends, products, services and industry news.
Establish, Manage and Maintain Internal and External Relationships.
To ensure internal processes and clients operational requirements are fully documented within SOPs.
Managing Implementation for new business
Ensure all HMRC entry regulations are met, through self-auditing of import entries.
Monday to Friday
Salary is up to 43k depending on experience
**If you havent heard from us within 7 working days please assume you have been unsuccessful this time**