Customer Services & Inside Sales Agent

£24500 - £27000

Job Description

Customer Service & Inside Sales agent required to join this busy GSA agent


Manage complete end-to-end booking process.
Direct interface with UK freight forwarders, overseas offices, interline
partners, GHAs & other offices.
Keeping in-house and airline system up to date, including full data
Oversee Pre Bookings.
Acting as main contact through both customer calls and emails
Deal with pricing enquires and rates.
Follow up on sales leads and chase potential new business.
Managing capacity control and priorities.
Responding to request for tracking information & post flights.
Dealing with customer complaints and service issues.
Provide booking list to GHAs and pre-alert outstations.
Oversee trucking to ensure smooth transit.

Skills & Experience

Ideally candidate should have Airline, GSSA or Freight
Forwarding experience.
Have outstanding customer service skills and good understanding of the
cargo market.
Ability to work in a fast paced environment handling multiple initiatives
and prioritise own workload.
Autonomy in the role and capacity management.
Must be articulate and possess good interpersonal skills.
Competences in IT programs, strong analytical skills, planning
and organisation.

Salary, cGBP24,500 - GBP27,500

Hours 09:00 - 17:30 - Monday to Friday

Please send your CV to

* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.