Customer Relationship Manager

06657
N/A
HEATHROW OFFICE
£32000 - £36000

Job Description

Customer Relationship Manager required to join this leading Courier agent

Manage and monitor Key account Customers and ensuring compliance with all agreed company policies.
To ensure that the needs of customers are being satisfied consistently and that excellence in customer service is promoted throughout the organisation.
To work collaboratively with Operations and Sales
Management to ensure maximum client satisfaction.

Main Responsibilities:

Develop and maintain relationships with key clients.
Run daily activity reports and maintain overall awareness of live shipments.
Complete and send client reports/KPIs /QBR and Investigation reports in accordance with specific client requirements.
Attend off site client meetings.
Provide shipment specific updates where required.
Escalate all client issues to the management team and applicable Business Development account Manager.
Customs Invoice / Shipping approvals.
Monitor / Assist with live bookings / collection orders.
Understand client tariffs and handle quotations / pricing requests / shipping queries.
Maintain Site lists and distribute Site letters / Starter Packs where required Manage and monitor Key account Customers and ensuring compliance with all agreed company policies.
To ensure that the needs of customers are being satisfied consistently and that excellence in customer service is promoted throughout the organisation.
To work collaboratively with Operations and Sales Management to ensure maximum client satisfaction
send your CV to kellie.buckley@firstchoiceuk.com

* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.

.