Job Description

We are currently recruiting for the following exciting vacancy:-
PRM Assistants (Passengers with Restricted Mobility) / Passenger Service Agent / Customer Service Agent to work at Heathrow Airport.

Full and Part Time positions available for Temporary, Temporary to Permanent and Permanent employment.

The role involves providing a high level of customer service to passengers, mainly those with restricted mobility, to ensure they have a positive passenger experience, whilst presenting a professional corporate image, ensuring that all company procedures are adhered to, total customer satisfaction and a significant contribution to the team is achieved. Full training is provided for this vacancy.

You MUST meet the following criteria to apply:-

5 Years UK checkable history (employment and/or education and/or unemployment)
No unspent Criminal Convictions (subject to the rehabilitation of offenders act)
Min 18 years of age
Full UK/EU Drivers Licence preferred BUT NOT ESSENTIAL
Key responsibilities, duties and attributes of a PRM / Passenger Service Agent / Customer Service Agent:-

Strong customer service and interpersonal skills to enable you to resolve conflict whilst maintaining control and portraying a professional corporate image
Clear communication skills including a good level of English and Maths
Have a high level of computer literacy
You must be well presented at all times (a uniform will be provided)
You will be involved in assisting, escorting and transporting Passengers with Restricted Mobility (including the elderly and infirm) through the airport including, but not limited to - managing the flow of passengers through the airport including, assisting with baggage/luggage, pushing wheel chairs, driving electric buggies, assisting staff through check-in, self check-in, departures and assisting at security with important document checks
Working as a team member
Communicate effectively with fellow team members
Have a flexible approach to work including flexibility to work a variety of hours and shifts
You must have excellent attention to detail along with good standard of numeracy and literacy and be able to communicate fluently (written and oral) in English
Position details:-

Starting Salary - GBP7.83 per hour (including shift pay and bonus)
Hours - Full time and part time hours available 16 to 40 hours. (overtime as and when required) you will be required to working between 04.00 and midnight including weekends an bank holidays when your shift pattern dictates
Shifts - You will be required to be flexible to work a selection of shift patterns that could include - 4 on 4 off, 5 on 2 off and 6 on 3 off