Air Export Customer Service Clerks x 2

05554
N/A
HEATHROW OFFICE
£0 - £0

Job Description

Our client a large Freight Forwarder are currently recruiting for Air Export Customer Service Clerks x 2. They also have maternity contracts available for 12 months.

Duties/Typical Day:
· Working on the internal Company systems (Training given)
o Working closely with a specific client
o Being allocated circa 100 assignments per month
o Uploading freight job details onto internal systems
o Monitoring jobs through the Company system
· Liaising with the Operations teams to ensure jobs are moving in a timely manner (As per the SLA)
· Keep in constant communication with both the external / internal stakeholders
o Answering any customer questions
o Updating the customer on delays / progress
o Responding to customer queries
o Handling any customer complaints
· Ensure Standard operating procedures (SOP) are being followed
· Keeping systems updated
· Reporting / reading data (This is mostly done by the on-site Analyst)

Essential Skills:
· Freight forwarding background - some experience within the industry
o Able to Speak the Freight language
o Answer customer queries with confidence
· Competent both on the phone & over email
· Diary management / timekeeping
· Pro-active - ensure jobs are moving as per SLA / SOP
· Managing internal / external customers
· Can interpret data where required

Salary based on previous experience

Hours of work: Monday to Friday office hours

* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.