Senior Export Airfreight/Ocean Clerk required to join this busy, professional agent
Dealing with all aspects of forwarding and data management and being an effective contributor of the operation within the branch.
Primary Duties & Responsibilities
o To deal with all aspects of International and Domestic freight movements (, Export by Sea, Air and/or Land)
o To act as a conduit between customers and suppliers to ensure all needs are met within the specified delivery time
o To manage data, monitor consignment milestones and fulfil all duties in support of the Export Manager
o To ensure department compliance to HMRC, aviation security and financial processes
o To liaise with overseas offices for shipment movements, taking responsibility for monitoring progress and keeping the customer advised of the status
o Monitoring customer profitability at quotation, file level and as an overview
o Working with the Air Export Manager and wider teams on a daily basis to ensure all jobs are moving in a timely manner and at a profit within agreed KPIs
o To perform any other duties not defined in the job description as reasonably requested / expected by the Company
o Liaising with customers at different levels both on the telephone and potentially face-to-face with regard to collections/deliveries of International Freight movements.
o Ability to build strong customer relationships and to be able to communicate at both a transactional and non-transactional level
o To ensure Best in Class customer service is delivered at all times and to identify any opportunities for continuous improvement
o Liaising with the customer to determine other opportunities for new lanes/activity
Job Role Essentials
o Minimum of 5 years hands on experience in Air Export and Ocean advantageous (or similar freight/logistics background)
o Educated to *GCSE standard (minimum of 5)
o Strong Customer service mentality
o Ability to consistently meet deadlines in a timely manner
o IT literate (ability to utilise MS Office tools such as Word, Excel, etc.)
o Commercial awareness is essential in this role
o Knowledge of Cargowise EDI Operating System would be an advantage
o Effective Time Management skills
o Effective organisational skills with significant focus on attention to detail
o Ability to effectively communicate at all levels both internally and with clients
o Solid communication skills, demonstrable customer experience, results driven, a positive outlook and self-motivated.
* or equivalent qualifications gained oversees
o Aviation Security Level D or above
o Customs clearance experience essential
o Whilst travel is not envisaged, employee may be required to travel to other offices for training
Please send your CV to firstname.lastname@example.org
* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.