Customs Controller - 4on 4off Days

05177
N/A
HEATHROW OFFICE
£25000 - £30000

Job Description

Our client a large Freight Forwarder are currently recruiting for the following
Job Purpose:
· To lead the arrangement from origin stations of consignments, selecting and pushing through the best service in terms of both cost and service
· To Manage Customs Formalities for all Inbound/Outbound shipments
· Monitor and report on time pick up and departure, reporting into Customer Services
· To Monitor and push through while in transit to ensure that consignments move as booked
· Ensure excellent communication to the customer service teams
· To actively seek and implement cost savings on each and every shipment, taking full P & L responsibility
· To be Fully Multimodal - Air Imports/Exports, Air Cross Trade, Road Imports/Exports, Road Cross Trade, Rail Imports & Rail Cross Trade

Key Tasks and Responsibilities
· Planning and arrangement of international consignments according to client instructions and requirements
· Take financial responsibility for both costs and revenue
· Have knowledge of - Healthcare, Aerospace, rail, road, air and ocean
· End to end monitoring of inbound movements
· Opening of files and issuing notices of arrival for Air, Road & Courier shipments
· Communication with overseas offices/partners
· Complete Customs Formalities for all Inbound/Outbound Shipments following instructions
· Ensure that any delivery transportation requirements of the end customer are met
· Regularly updating customer service monthly rates
· Ensure all enquiries or other communications are actioned promptly and efficiently
· Ensuring we meet company DATA Quality KPI with required tracking information
· Demonstrate flexibility and team skills within the site department to ensure consistent and uninterrupted service to the client and their customers
· Administer the operating procedures as defined by customer services
· Compile daily reports on outstanding collections/deliveries
· Communicate daily on deviations to the transport and flight plans put in place to customer services
· Manage suppliers and the service they provide to us, directly and through the Product Manager
· GDP training to be completed
· Any other delegated tasks as deemed reasonable as assigned by the reporting superior

Minimum Requirements:
· Good telephone manner and customer service skills are essential
· Attention to detail
· Friendly, calm and professional manner
· Ability to handle pressure and good time-management
· Ability to adapt to change and work effectively as part of a team
· Knowledge of current rates and service options, Air, Road and Ocean
· Enthusiasm and self-motivation
· Flexible working hours may be required during busy periods

The hours are 7am to 7pm 4on 4off

Salary GBP25,000 to GBP30,000

* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.