Freight Forwarding Operations Clerk (Multimodal Import & Export Operator)
Our client is a successful and well-established freight forwarder, currently going through significant growth. This company specialises in time sensitive cargo, predominantly in the aviation and pharmaceutical industries, where the highest levels of customer service are always required on a 24/7 basis.
The role is extremely varied where you will become a key member of an operations team, actively involved in managing imports and export shipments from start to finish. You will be responsible for arranging shipments by the appropriate method to suit the clients requirement i.e. airfreight, road freight, courier and sea freight. You will be hands on with every aspect of the forwarding process, ensuring the customer receives the highest level of service, and that they receive their goods safely and on-time. The client frequently transport dangerous goods, so any knowledge of hazardous cargo, would be advantageous.
In return, our client offers a fantastic working environment with a great reputation for staff retention where development and progression are rewarded.
Tasks and responsibilities:
Working to strict deadlines to co-ordinate Worldwide multimodal imports & exports with end to end responsibility (including collections, airline bookings, liaising with overseas agents/customers until delivered).
Strong customer relationships to understand requirements and always deliver excellent customer service.
Airline booking and processing relevant import/export documentation including AWBs, CMRs and BOLs.
Submitting Import & Export Customs entries using ASM Sequoia.
Liaising effectively and building close relationships with our supply chain including shippers, importers, agents and clients.
Quotations, pricing and invoicing clients.
a) Skills and experience:
Minimum 3 years experience in in a start to finish role in either Air Freight Imports or Exports.
Customs entry experience (imports, exports or ideally both) with a great understanding of Customs procedures and the Customs Tariff.
Knowledge and awareness of dangerous goods.
Customer service - excellent telephone manner and communication skills.
Computer literate - high level on Microsoft Word/Excel.
Experience in time sensitive cargo including pharmaceuticals and aviation is advantageous.
In house systems - use of BoxTop or ASM Sequoia would be advantageous.
b) Desired characteristics:
Hard working & enthusiastic with a high level of attention to detail.
A positive can-do attitude, with a willingness to learn/take responsibility and develop new skills.
Quick problem-solving ability, particularly when working under pressure.
Excellent communication and customer service skills, with ability to build relationship with clients and deliver a high level of customer care.
The ability to adapt to changing circumstances.
What is offered:
The company is offering a base salary between GBP25K-GBP32K, depending on experience.
General hours are Monday to Friday 08:45 - 17:30hrs plus out of hours/weekend (when applicable).
Additional remuneration for weekend/out of hours cover plus Christmas bonus.
Full time permanent job offering opportunities for progression where individual performance is recognised and rewarded.
Genuine support from an agile, young team of hard working, dedicated individuals with regular 3-month appraisals.
Friendly working environment where opinions and fresh ideas are actively encouraged.
*We can only accept applications with the required experience for this role, if you don't hear from us your application has been unsuccessful.