Job Description

Objective / Purpose of the Role
Working as part of the Gateway team, the Gateway Coordinator will be responsible for the delivery of an effective and efficient customer service to the business. They will be required to carry out all department activities in accordance with the industries best practice, ISO, standard operating procedures, regulatory compliance and H & S. Must have knowledge and understanding of how logistics or other large service organisations operate, have excellent knowledge of import/export procedures as well as having excellent understanding of freight industry security processes and complete understanding of DfT/CAA, HMRC and IATA regulations.

Dimensions and Quantities:
· Reporting to the Gateway Manager - Freight Forwarding
· Full time: Working days

Key Activities / Accountabilities:
· Some previous experience of Consolidations and gateway functions an advantage
· Customs reports as required
· Co-ordinate vehicles to collect and deliver from the airline within a timely manner
· Motivation skills
· Ability to develop through training
· Clear verbal and written communication skills
· To work effectively as an individual and a member of a team by cooperating and supporting colleagues in the workplace
· Previous experience of working in freight industry
· Ability to effectively use a range of ICT applications
· Proven commitment to continuous professional development
· Professional approach
· To have a systematic and methodical approach to work
· The ability to listen and explain information accurately and clearly
· Complete all tasks necessary in accordance with deadlines.
· Maintain an integral, transparent and professional relationship with supplier/customer base at all times.
· Responsible and Accountable to ensure company property is looked after and used correctly and safely at all times.
· Raise records in the ETSF and discharge T1s from overnight DDX deliveries
· Manage the sequential flow of consignments arriving and departing maintaining a 100% level of accuracy, robustness, safety and security.
· Ensure accurate data capture and uploading of information into in house operating system.
· Ensure all daily work schedules are completed in line with approved department procedures and deadlines.
· Any other tasks as directed by their Supervisor or line manager
· Internal and external rates reviews.
· Resolve queries from customers and suppliers
· Ensure Best Practice models are adopted
· Customs reporting
· Follow strict and time sensitive SOPs/KPIs to ensure compliance
· Work closely with internal and external customers
· Focus on customer service
· Use of system/MS office as requested
· Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
· Remain in contact with customers and suppliers to maintain relationships
· Cost control

PERSON PROFILE Gateway Coordinator
Essential Technical Experience:
· Fully PC literate on excel, and word applications
· Experience of working within Consols an advantage
· Experience of Airline transport an advantage
· Experience of working with Freight Forwarding
· Experience of DfT/CAA, HMRC and IATA regulations.
Required Behavioural Competencies:
· Able to build credible relationships with others
· Able to work collaboratively as part of a team
· Effective written and verbal communication skills
· Ability to take responsibility for own workload
· Ability to work in a fast paced environment with variable requests being made
· Self-motivated and enthusiastic approach to work at all times

Basic salary subject to experience

The hours are Monday to Friday 9am to 5.30pm

* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.