Multi Modal Import/Export Key Account Operator

£20000 - £26000

Job Description

Job Summary
Looking after a Key Account, handling Multi Modal (Air, Sea and Courier) shipments on Imports, Exports Internationally and also Domestic.

Key Duties and Responsibilities:
Quoting/Pricing all modes of logistics both international and domestic including cross trades.
Ensuring the smooth day to day running of the account.
Liaising with the relevant departments and overseeing all shipments until delivered.
Email and telephone correspondence with overseas agents, UK client and internally.
Track shipments and keep the customer updated throughout.
Invoicing - ensuring PO numbers are referenced.
Passing supplier and overseas agents invoices.
Updating customer with flight and sailing schedules.
Informing the customer of any delays and providing solutions.
Ensuring internal SOPs are followed correctly.
Dealing with invoice queries.
Booking courier shipments.
Producing required export / import documentation.
Invoicing overseas taxes to UK customer for immediate payment.
Invoicing UK Duty & VAT for immediate payment.
Building rapport with customer and internal departments within Company.
Ensuring eDocs are always uploaded.
Ensuring job registration on Cargo Wise are always completed correctly.

Person Specification:
Primary experience in Seafreight Imports and Exports
Computer literate. Microsoft Office - Outlook, Excel, Word.
Open minded and willing to learn.
Committed and able to deal with challenging scenarios.
Empathic to customer and internally looking to provide the best solution.
Able to respond to immediate customer requests.
Able to work well as part of a team or individually.
Reacts well to pressure situations.
Able to converse with clients, suppliers and colleagues in a professional and clear manner.
Industry experience.
Sea freight and Air freight knowledge.
Experience of Cargo Wise desirable
Stable career history
The hours are 9am to 5.30pm Monday to Friday
Salary upon application
* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.