Our Freight Forwarding client are looking to recruit an Operations Clerk with Aerospace experience.
The role is to focus on ensuring they meet their customers expectations by providing excellent customer service including customs clearances, quotes, arranging shipments, invoicing and all other functions as required.
You will need to be prepared to be involved in multi modal activities as required and provide support to the supervisor during holiday and absent periods from the office.
Ideally looking for someone with 1-2 years experience in AOG's or time critical shipments exports and Imports
Remain in contact with customers and suppliers to maintain relationships
Be a part of the on call rota contracted to a 1 in 4 weeks basis
Completion of end-to-end forwarding activities as the individual role requires
Follow strict and time sensitive SOPs/KPIs to ensure compliance
Work closely with internal and external customers
Focus on customer service
Use of Cargo Wise/MS office as requested
Ensure invoicing and job costing are updated within the required timeframe
Month end department compliance
Assist Supervisors and line managers where required
Ensure all reports including internal and customer specific are completed within the deadline
Resolve queries from customers and suppliers
Ensure Best Practice models are adopted
Work closely with the line manager to complete Internal and external rates reviews.
To take part in customer reviews when required to build up visibility and relationships with customers.
Assist sales and management with customer development
Operate within companies QA system
Always remain customs and H&S compliant
Any other tasks as directed by their Supervisor or line manager
Import/Export knowledge required or if have 1 will train on the other.
Fully PC literate on excel and word applications
Educated to GCSE/O level standard or equivalent
Good Customs clearance knowledge
Preferable Cargo wise knowledge
Aerospace / time critical experience
Good operational knowledge
A high level of customer service skills
Must be a driver
Good Knowledge of Cargo Wise
Knowledge of Customs Tariff and Procedures
Willingness to work flexible hours as the business requires
Self-motivation and drive to succeed.
Hours of Work:
Monday - Friday, 0900 to 1730
1 in 4 weeks (from home) on call rota
Overtime is GBP75 per 12 hour shift (including when on call)
* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.